I started playing WOW about ** years ago but eventually stopped about * years after. I...

GetHuman1002309's customer service issue with Blizzard from August 2018

Help with my Blizzard issue
The issue in GetHuman1002309's own words
I started playing WOW about ** years ago but eventually stopped about * years after. I then purchased an authenticator because my account was hacked. Move forward to about * years ago, I tried logging back into my account for I couldn't find my ** characters so I created new ones and only played for like a month. I am back now and still can't locate my level ** characters but my authenticator still works. I would LOVE to find those characters. There were a couple more but I think only two were **. **My other issue today is that since I am basically starting all over, I created new characters and played for a couple of days then purchase a monthly subscription this week. I tried installing my previously bought copies but my Mac is much newer now and doesn't accept Power PC installers. Do I have to buy those all over again? I have the original WOW game, Burning Crusade, Wrath of the Lich King and Cataclysm. What are my options now? Would purchasing the new expansion cover all those versions? **I would like to get this resolved so that I can continue playing my new level ** and be able to have more than ** gold. At the moment, I am capped.
GetHuman1002309 did not yet indicate what Blizzard should do to make this right.
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Ticket solved in two days. Wonderful!!
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Blizzard

Customer service issue
Reported by GetHuman1002309
Aug 17th, 2018 - a yr ago
I have an issue with Blizzard too
Fixed
Seen by 8 customers so far
Similar issue to 446 others
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Timeline
GetHuman1002309 started working on this issue
Aug 17th, 2018 12:09am
GetHuman1002309 indicated the issue is not fixed yet.
Aug 17th, 2018 1:16am
GetHuman1002309 indicated the issue is not fixed yet.
Aug 17th, 2018 1:28am
GetHuman1002309 confirmed the issue is fixed. Hooray!
Aug 20th, 2018 1:55am