****o my name is Keyton Howell and I am having trouble logging into my account. I just...

GetHuman-kthowell's customer service issue with Blizzard from June 2018

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Before contacting them, items GetHuman-kthowell may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
GetHuman-kthowell's next move: go to the Blizzard help center.
Blizzard doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kthowell will want to follow the link below to head to their help center. We will check on GetHuman-kthowell later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-kthowell's own words:
****o my name is Keyton Howell and I am having trouble logging into my account. I just recently got a new phone and my old one had the Blizzard mobile authenticator on it. All the info for my authenticator is lost on my old phone. Which I am not in the possession of. I still have the same Phone Number and I tried the iCloud Keychain which didn't work of me. Then I Found a different way of logging in on the website using your Email (Which I know) and security question. I made this account back in **** and I must of put something random down for my security question. Now I have no idea what my security question is and I'm at a dead end. If you could help me with this problem I would greatly appreciate that thanks.
I trust that Blizzard will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kthowell
Jun 4th, 2018 - 2 mons ago
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GetHuman-kthowell started working on this issue
Jun 4th 7:25pm