Hello my name is Keyton Howell and I am having trouble logging into my account. I just...

GetHuman-kthowell's customer service issue with Blizzard from June 2018

1 view | 408 similar | 0 following
Help with my Blizzard issue
First: share to improve GetHuman-kthowell's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kthowell's next move: find and follow the right step-by-step guide.
Blizzard doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kthowell will need to dig through the advice provided by Blizzard, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kthowell can let us know if they help or not.
Before contacting them, items GetHuman-kthowell may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-kthowell's own words
Hello my name is Keyton Howell and I am having trouble logging into my account. I just recently got a new phone and my old one had the Blizzard mobile authenticator on it. All the info for my authenticator is lost on my old phone. Which I am not in the possession of. I still have the same Phone Number and I tried the iCloud Keychain which didn't work of me. Then I Found a different way of logging in on the website using your Email (Which I know) and security question. I made this account back in **** and I must of put something random down for my security question. Now I have no idea what my security question is and I'm at a dead end. If you could help me with this problem I would greatly appreciate that thanks.

GetHuman-kthowell did not yet indicate what Blizzard should do to make this right.

How GetHuman-kthowell fixed the problem

We are waiting for GetHuman-kthowell to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Blizzard's attention and get better help faster. Tap below to get started.
Having Blizzard issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kthowell fixes it.
This email address isn't valid

Blizzard

Customer service issue
Reported by GetHuman-kthowell
Jun 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 408 others
0 customers following this

Timeline

GetHuman-kthowell started working on this issue
Jun 4th, 2018 7:25pm