I had an account with selbon***** as battle tag thought I was renewing that account as it brought p my old address and bank card I made a * month subscription when I entered WOW it said I had no character. and was starting me off as a level *plaayer. also believed I bought the upgrade but have not received any confirmation from blizzard. when that didn't work tried to do another upgrade and it wouldn't work either way.
I trust that Blizzard will make this right and come up with a resolution that is fair.