Hi,* I am having an issue regarding bb id and protect.During my bb id deletion i fir...

GetHuman4426924's customer service issue with Blackberry from March 2020

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The issue in GetHuman4426924's own words
Hi,* I am having an issue regarding bb id and protect.During my bb id deletion i first disabled my protect and then logged into my bb account from another phone and deleted my id from another phone ,when I tried to do a wipe up it is asking my bb password but I can see the protect feature is disable still asking my bb password when i typed the password it say wrong password ,when i restarted the phone twice the protect feature got enabled don't know how but I can see the colour got blue .however, I got confused and try to log in to bb id site it say log in password not found then again I created bb id from the same email id which got executed successfully and I can easaly reset my password but the problem is when i log in to bb protect site it say no device is associated. My question is when i mange to reset my password then why it is not working.**My bb id is *****@***.com. *Please help me.*Thanks & Regards

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Blackberry

Customer service issue
Reported by GetHuman4426924
Mar 5th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 222 others
0 customers following this

Timeline

GetHuman4426924 started working on this issue
Mar 5th, 2020 11:28am
GetHuman4426924 indicated the issue is not fixed yet.
Mar 6th, 2020 2:31pm
GetHuman4426924 indicated the issue is not fixed yet.
Mar 6th, 2020 2:40pm
GetHuman4426924 indicated the issue is not fixed yet.
Mar 6th, 2020 2:44pm
GetHuman4426924 indicated the issue is not fixed yet.
Mar 6th, 2020 2:45pm

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