Boot screen with logo but will not boot

GetHuman1631271's customer service issue with Blackberry from November 2018

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Help with my Blackberry issue
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The issue in GetHuman1631271's own words
Reboot after it started a reboot on it's own. ... My Z** STL***-* while in my pocket in standby mode gave two beeps. When I checked the phone it was showing the boot sequence but did nothing but show the logo. Tried to reset by turning phone off using off*on button for about ** seconds but it would not respond. Pulled battery waited and reinserted, boot sequence started but only showed logo, again could not reset. Tried LINK but it would not recognize phone.**Need contact list from phone how can I fix the phone and recover list? **Cannot get at backup in LINK without phone. Is there another way to get data from backup?
I can't seem to correct the issue or get contact date through LINK program
Get it to reboot and figure out how to get the Contach List I need both from the phone and backedup through LINK
have used BLACKBERRY for quite a few years, this is my second phone, upgraded from previous phone
Took phone to Version (service provider) and they were dumber than a rock. Took to a gadget repair and they went through a long speel about taking it apart as it seems like a hardware problem.
I have an issue with Blackberry too
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Blackberry

Z**-STL***-*
Customer service issue
Reported by GetHuman1631271
Nov 26th, 2018 - 10 mons ago
I have an issue with Blackberry too
Not resolved
Seen by 3 customers so far
Similar issue to 270 others
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Timeline
GetHuman1631271 started working on this issue
Nov 26th, 2018 9:16pm
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Nov 26th, 2018 9:17pm
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Nov 26th, 2018 9:17pm
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