I'm trying to replace the oil filter on my riding mower. I am taking off a B&S filter...

GetHuman-gerbiz's customer service issue with Black & Decker from November 2018

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I'm trying to replace the oil filter on my riding mower. I am taking off a B&S filter ******S (the last position is the letter "S"). The package on the new filter reads the same, but the number on the filter itself is that number without the "S". The new filter will not fit on the mower. Is there any reason to suspect these * are incompatible? I was under the impression that the "S" version was a higher capacity (or quality). Should I blame the non-fit on a bad product, and return it to the place of purchase?
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Black & Decker

Customer service issue
Reported by GetHuman-gerbiz
Nov 23rd, 2018 - 10 mons ago
I have an issue with Black & Decker too
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Seen by 3 customers so far
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GetHuman-gerbiz started working on this issue
Nov 23rd, 2018 8:17pm