I'm trying to replace the oil filter on my riding mower. I am taking off a B&S filter...

GetHuman-gerbiz's customer service issue with Black & Decker from November 2018

3 views
 | 
198 similar
 | 
0 following
Help with my Black & Decker issue
Next: our robot will wait on hold for GetHuman-gerbiz to get a Black & Decker rep on the line!
Always use the GetHuman Phone tocall Black & Decker. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gerbiz's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gerbiz may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-gerbiz's own words
I'm trying to replace the oil filter on my riding mower. I am taking off a B&S filter ******S (the last position is the letter "S"). The package on the new filter reads the same, but the number on the filter itself is that number without the "S". The new filter will not fit on the mower. Is there any reason to suspect these * are incompatible? I was under the impression that the "S" version was a higher capacity (or quality). Should I blame the non-fit on a bad product, and return it to the place of purchase?
GetHuman-gerbiz did not yet indicate what Black & Decker should do to make this right.
I have an issue with Black & Decker too
How GetHuman-gerbiz fixed the problem
We are waiting for GetHuman-gerbiz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Black & Decker's attention and get better help faster. Tap below to get started.
Having Black & Decker issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gerbiz fixes it.
This email address isn't valid

Black & Decker

Customer service issue
Reported by GetHuman-gerbiz
Nov 23rd, 2018 - 10 mons ago
I have an issue with Black & Decker too
Not resolved
Seen by 3 customers so far
Similar issue to 198 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gerbiz started working on this issue
Nov 23rd, 2018 8:17pm