I have been corresponding with customer care since July * about a defective vacuum tha...

GetHuman5161276's Complaint issue with Bissell from August 2020

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The issue in GetHuman5161276's own words
I have been corresponding with customer care since July * about a defective vacuum that I was instructed to cut the cord Mail it back and once it was received they would send me a replace. it is now The **th of August and said replacement still has not arrived I need to know what my next steps are.I feel that I have been more than patient and cooperative pertaining to this matter and a month later I still have not received the replacement that I was promised the replacement supposedly has been released but there is no tracking information so validate the release. Below are all of the correspondence***Hi Donielle,* *Thanks for reach us back!* *I completely understand where you're coming from and I would feel the same if I were in your shoes. Upon checking, the machine has been tagged as released with an expedited shipping. Honestly, I don't see any reason why it is still on hold since we do have enough stock of the replacement machine. Allow me to forward this concern to the proper department to be checked. I hope you receive it very soon!* *Once again, our sincere apologies for any inconvenience.* *Thanks,* *Cameron*BISSELL Consumer Care*Customer By Donielle Chandler (********** **:** AM)*External Sender**I hate to kept inquiring, but it’s been * business days since our last*Correspondence and I’ve still gotten no update*about the delivery of my replacement vacuum.*Can you shed some light because it is really a*necessity at this point.**Donielle Chandler***This communication is the property of BISSELL Homecare, Inc. and affiliates ("BISSELL") and is considered confidential. Price and other contract terms discussed in this email are not final and remain subject to BISSELL internal approval.*Response By Cameron (********** **:** AM)*Hi Donielle,* *Thanks for the follow up!* *I'm really sorry if you still haven't received the replacement. It must have been frustrating and I'd be glad to further assist* *Sadly, the tracking number hasn't generated yet. No worries, I have already expedited the shipping for you to receive it in *-* business days. An email will be sent to you containing the tracking information once available.* *Thanks,* *Cameron*BISSELL Consumer Care*Customer By Donielle Chandler (********** **:** PM)*External Sender**Can you please provide the tracking number for the replacement because I haven’t received it as of yet.**Donielle Chandler***This communication is the property of BISSELL Homecare, Inc. and affiliates ("BISSELL") and is considered confidential. Price and other contract terms discussed in this email are not final and remain subject to BISSELL internal approval.*Response By Megan (********** **:** AM)*Hi Donielle,**Thank you for getting back to us!**No worries,I'll be more than happy to assist you. I'm glad that you give me this opportunity to help.**I have personally looked into this, based on the tracking number of the cord that you sent back, we already received the cord. No worries, I'm happy to informed you that I already requested to released the replacement machine. Kindly expect the package within * business days.**Please let us know if you have any questions and we'd be happy to help!**Be safe and stay healthy!**Thanks,**Cecilia*BISSELL Consumer Care**All communications are the property of BISSELL and are not provided for duplication or further use without BISSELL's express written permission.*Customer By Donielle Chandler (********** **:** PM)*External Sender**Did you receive the cord and has the replacement been shipped?**Donielle Chandler***This communication is the property of BISSELL Homecare, Inc. and affiliates ("BISSELL") and is considered confidential. Price and other contract terms discussed in this email are not final and remain subject to BISSELL internal approval.*Auto-Response By Administrator (********** **:** PM)*Recently you requested assistance from the BISSELL Consumer Care team. Please let us know if there is any further assistance we can provide by replying to this email directly.**We will assume your case is resolved if we do not hear from you within the next * days and your case will automatically be closed. **Thank you for choosing BISSELL!*Auto-Response By Administrator (********** **:** PM)*You recently requested assistance from the BISSELL Consumer Care team. Please let us know if there is any further assistance we can provide by replying to this email directly.**Thank you for choosing BISSELL!*Response By Glen (********** **:** PM)*Hi Donielle,**Thank you so much for responding us back! I'm glad that you have given me the opportunity to assist you.**I have personally checked this for you and found out that the cord is still in transit and will be delivered today. No worries, we will send the replacement once is we received it.**Please let me know if you have any additional questions and I'd be happy to help!**Thanks,**Glen*BISSELL Consumer Care**All communications are the property of BISSELL and are not provided for duplication or further use without BISSELL's express written permission.**Customer By Donielle Chandler (********** **:** PM)*External Sender**Have you received the cord as of yet and has my new vacuum been*sent out yet? If so can you supply me with the tracking number.*Thank you**Donielle Chandler***This communication is the property of BISSELL Homecare, Inc. and affiliates ("BISSELL") and is considered confidential. Price and other contract terms discussed in this email are not final and remain subject to BISSELL internal approval.*Bissell:Privacy Policy * Big Green:Privacy Policy * Pawsitively Clean:Privacy Policy * Woolite:Privacy Policy * Pet Network:Privacy Policy***---***:******:*****---***I’m checking in again to see if there is a generated tracking number*for the replacement I’ve been waiting for almost a month. At this point I’m almost contemplating purchasing *another one from another vendor and request*a refund because this is now becoming *unacceptable to have to wait this long for a *replacement item. I’m disabled and sweeping *my rugs isn’t an option for me. I purchased *the item from amazon and if given a gift card*I can reorder it and have it before the end of*the week.*Looking forward to hearing from you **Donielle Chandler***On Aug *, ****, at *:** PM, BISSELL Consumer Care *ConsumerCareNA@bissell.com* wrote:

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Bissell

Complaint issue
Reported by GetHuman5161276
Aug 13th, 2020 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 135 others
0 customers following this

Timeline

GetHuman5161276 started working on this issue
Aug 13th, 2020 9:21pm

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