so I just went to make a purchase and AFTER getting a email about how to apply my $** i...

GetHuman2464930's customer service issue with Birchbox from March 2019

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GetHuman2464930's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2464930 will want to follow the link below to head to their help center. We will check on GetHuman2464930 later to make sure it's all set or try to help escalate.
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Name, Order number, Billing address, and Email address on the account
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman2464930's own words
so I just went to make a purchase and AFTER getting a email about how to apply my $** in points off my order IT NEVER gave me a promt to this has me so upset im almost crying I didn't put in my card information so I didn't know it was just going to order since im on file for the monthly subscription boxes this is the first and last time ill be making a purchase UNLESS you can make this right I almost want to just cancel the order and get it else where im so upset :( and now im not going to hear from anyone for days now im sure I just called a support number off the internet and you don't have direct one on one support or a live chat if you want me to keep this order APPLY MY POINTS ive had and have been waiting to use and my code MULTI** (**%off entire order) and for this issue give me the same I have in points off additionally and ill make the purchase otherwise let me know what can be done I do want all * items but with my savings ive waited to use I normally order from Ulta and Sephora but decided to try it from you for the first time and hopefully it wont be my last XO
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Birchbox

Customer service issue
Reported by GetHuman2464930
Mar 12th, 2019 - 5 mons ago
I have an issue with Birchbox too
Not resolved
Seen by 2 customers so far
Similar issue to 4443 others
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Timeline
GetHuman2464930 started working on this issue
Mar 12th 9:35pm