Hi,*I ordered a one year subscription last year. I was very dissapointed with the produ...

GetHuman-jgzimme's customer service issue with Birchbox from January 2019

3895 similar
0 following
Help with my Birchbox issue
First: share to improve GetHuman-jgzimme's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jgzimme's next move: try the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jgzimme will want to follow the link below to head to their help center. We will check on GetHuman-jgzimme later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jgzimme may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman-jgzimme's own words
Hi,*I ordered a one year subscription last year. I was very dissapointed with the products I recieved for my curly hair. I stated I had curly hair in the survey before recieving my first box. Throughout the subscription, what I recieved for hair consisted substantially of products to help straighten hair. When I did not recieve that type of product, I recieved mist to create “beachy waves” and other products clearly not made for hair that was already curly. There should be better options for people with curly hair who style it curly. Ideally, there would also be a question on the survey asking whether or not the person with curly hair straightens it regularly.
GetHuman-jgzimme did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman-jgzimme fixed the problem
We are waiting for GetHuman-jgzimme to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Birchbox's attention and get better help faster. Tap below to get started.
Having Birchbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jgzimme fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jgzimme
Jan 15th, 2019 - 9 mons ago
I have an issue with Birchbox too
Not resolved
Seen by 3 customers so far
Similar issue to 3895 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jgzimme started working on this issue
Jan 15th 11:00pm