Hi,*I ordered a one year subscription last year. I was very dissapointed with the produ...
GetHuman-jgzimme's customer service issue with Birchbox from January 2019
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The issue in GetHuman-jgzimme's own words
Hi,*I ordered a one year subscription last year. I was very dissapointed with the products I recieved for my curly hair. I stated I had curly hair in the survey before recieving my first box. Throughout the subscription, what I recieved for hair consisted substantially of products to help straighten hair. When I did not recieve that type of product, I recieved mist to create “beachy waves” and other products clearly not made for hair that was already curly. There should be better options for people with curly hair who style it curly. Ideally, there would also be a question on the survey asking whether or not the person with curly hair straightens it regularly.
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