Hi there, I placed an order for the * for £* deal and received both boxes in a good amo...

GetHuman-hanajess's customer service issue with Birchbox from December 2018

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The issue in GetHuman-hanajess's own words
Hi there, I placed an order for the * for £* deal and received both boxes in a good amount of time and was very impressed with them. I'm not sure whether this meant I was automatically subscribed or not, I checked and it said I didn't have a subscription but £**.** was still taken out of my bank account. I checked again to cancel my subscription (presuming I had read it wrong previously), however it still says that I don't have a subscription. I was wondering if you could possibly refund me or explain what has happened, thank you.
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Birchbox

Customer service issue
Reported by GetHuman-hanajess
Dec 9th, 2018 - 5 mons ago
I have an issue with Birchbox too
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Timeline
GetHuman-hanajess started working on this issue
Dec 9th, 2018 5:05pm