Received first box. Very underwhelmed. It contained eyeliner, BB cream, Pink clay mask...
GetHuman-ladyclif's customer service issue with Birchbox from October 2018
Help with my Birchbox issue
First: share to improve GetHuman-ladyclif's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ladyclif's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ladyclif will want to follow the link below to head to their help center. We will check on GetHuman-ladyclif later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ladyclif may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman-ladyclif's own words
Received first box. Very underwhelmed. It contained eyeliner, BB cream, Pink clay mask (perhaps you could've found an even smaller sample. Ridiculous), oribe finishing spray- I don't use hairspray, BB Go Big Thickening styler (again, don't use gels, mousses, sprays). So the two largest items I'll never use. The most interesting which is the mask, is too small to even get a full use out of it. I don't wear eye makep. Don't even know what BB cream is. Very disappointing.*Felicia Giordano
GetHuman-ladyclif did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman-ladyclif fixed the problem
We are waiting for GetHuman-ladyclif to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.