i haven’t received a box since july because i had to move and my address wouldn’t updat...

GetHuman-wrdavis's customer service issue with Birchbox from October 2018

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The issue in GetHuman-wrdavis's own words
i haven’t received a box since july because i had to move and my address wouldn’t update on the app. i’ve been charged for all of the boxes and would either like a refund or for the boxes to be delivered to the correct address that has finally saved. my october box has already been delivered and it’s to the wrong address. please help me figure this out. i love birchbox and would hate to have to cancel my subscription.
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Customer service issue
Reported by GetHuman-wrdavis
Oct 18th, 2018 - 3 mons ago
I have an issue with Birchbox too
Seen by 2 customers so far
Similar issue to 2242 others
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GetHuman-wrdavis started working on this issue
Oct 18th, 2018 7:02pm
GetHuman-wrdavis indicated the issue is not fixed yet.
Oct 18th, 2018 7:04pm