This is now the THIRD month, that my shipping tracking hasn’t updated and the second mo...

GetHuman-jzybau's customer service issue with Birchbox from October 2018

Help with my Birchbox issue
The issue in GetHuman-jzybau's own words
This is now the THIRD month, that my shipping tracking hasn’t updated and the second month it’s late. It’s also been three months since I contacted you guys about the DAMAGED BOX that was sent to me after I reported the tracking issue the first time. I’ve been subscribed to you guys for over a year now and this is the worst service Ive ever experienced with any company. I don’t pay for a subscription to get this kind of service. All of this must be addressed and fixed or I will be pulling my subscription, switching to Ipsy, and letting everyone know what kind of service you offer to your customers.
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Birchbox

Customer service issue
Reported by GetHuman-jzybau
Oct 18th, 2018 - a mon ago
I have an issue with Birchbox too
Fixed
Seen by 5 customers so far
Similar issue to 2231 others
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Timeline
GetHuman-jzybau started working on this issue
Oct 18th 1:27pm
GetHuman-jzybau indicated the issue is not fixed yet.
Oct 18th 1:29pm