Hi Birchbox my name is Lauren marshman. I've been trying to reach out to you for about...

GetHuman-lmarshma's customer service issue with Birchbox from October 2018

4 views | 1954 similar | 0 following
Help with my Birchbox issue
First: share to improve GetHuman-lmarshma's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lmarshma's next move: find and follow the right step-by-step guide.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lmarshma will need to dig through the advice provided by Birchbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lmarshma can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Birchbox has better answers for you: Birchbox Help Center
Before contacting them, items GetHuman-lmarshma may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman-lmarshma's own words
Hi Birchbox my name is Lauren marshman. I've been trying to reach out to you for about ** days now and I can't get my email to go through to the contact center. I received my September box and the Arizona perfume by proenza schouler was half empty. Also, I keep getting sent items for people with acne prone skin which I do not have I wish to receive Anti-aging products such as glycolic acid even oils and things with rose hips. I do like natural products as well as chemical products. I have also received tulip Shades that do not match me and in my last box the September box I received a dark brown lipstick that would never go with my skin tone. My preferences are Reds with a blue or Violet undertone and nudy pinks * lighter skin complexion. My lipgloss sample was also damaged. The glass appears to be cracked on the inside! I tried to find one *** number for you and this is apparently the best way to reach you so I was hoping for better results in my October box and replacements for the Arizona and the lip shade that I had gotten as well as the skin care sample. I really like the box in the beginning and I like the ouai, mac, R & Co, acure, and of course Oribe but the Amika and others have been terrible. I love this the Steeler that you sent but the mauve color was a little light for my skin tone. Just some suggestions. I hope this reaches you and I can get a resolution soon. Thank you for hearing me out! I've been a consumer for * boxes & I want to stick with you and your brand. I realize that not every person is going to enjoy every sample but I was hoping I'd enjoy more I have a lot that I don't use and that I'm giving away.

GetHuman-lmarshma did not yet indicate what Birchbox should do to make this right.

How GetHuman-lmarshma fixed the problem

We are waiting for GetHuman-lmarshma to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Birchbox's attention and get better help faster. Tap below to get started.
Having Birchbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lmarshma fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lmarshma
Oct 3rd, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1954 others
0 customers following this


GetHuman-lmarshma started working on this issue
Oct 3rd, 2018 2:49pm