My package hasn’t arrived. ********************** I was supposed to arrive today but...

GetHuman761217's customer service issue with Birchbox from June 2018

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Help with my Birchbox issue
Before contacting them, items GetHuman761217 may need:
Name, Order number, Billing address, and Email address on the account
GetHuman761217's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761217 will want to follow the link below to head to their help center. We will check on GetHuman761217 later to make sure it's all set or try to help escalate.
Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue and preferred resolution, in GetHuman761217's own words:
My package hasn’t arrived. ********************** I was supposed to arrive today but the US PS already came to my house
I trust that Birchbox will make this right and come up with a resolution that is fair.
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Birchbox

Customer service issue
Reported by GetHuman761217
Jun 7th, 2018 - 2 mons ago
I have an issue with Birchbox too
Not resolved
Seen by 2 customers so far
Similar issue to 391 others
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Timeline
GetHuman761217 started working on this issue
Jun 7th 9:10pm