I've been trying to change my card info on the app and it keeps saying that there's an...
GetHuman753634's customer service issue with Birchbox from June 2018
Help with my Birchbox issue
First: share to improve GetHuman753634's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman753634's next move: try the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753634 will want to follow the link below to head to their help center. We will check on GetHuman753634 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman753634 may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman753634's own words
I've been trying to change my card info on the app and it keeps saying that there's an internet issue even though my Wi-Fi is fine, and then I went on my bank app and there's more than ** Times Square the Cent or dollar was taken to check and see if the card works but it still won't change it to the card I am trying to change it to so I'm confused. I also went to birchbox.com and tried to change my account info there and it said that I'm not even subscribed which I am and I have been for months so I don't know what's going on.
GetHuman753634 did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman753634 fixed the problem
We are waiting for GetHuman753634 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.