I've been trying to change my card info on the app and it keeps saying that there's an...

GetHuman753634's customer service issue with Birchbox from June 2018

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The issue in GetHuman753634's own words
I've been trying to change my card info on the app and it keeps saying that there's an internet issue even though my Wi-Fi is fine, and then I went on my bank app and there's more than ** Times Square the Cent or dollar was taken to check and see if the card works but it still won't change it to the card I am trying to change it to so I'm confused. I also went to birchbox.com and tried to change my account info there and it said that I'm not even subscribed which I am and I have been for months so I don't know what's going on.
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Birchbox

Customer service issue
Reported by GetHuman753634
Jun 5th, 2018 - a yr ago
I have an issue with Birchbox too
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Seen by 1 customer so far
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Timeline
GetHuman753634 started working on this issue
Jun 5th, 2018 8:17pm