I didn’t order anything from you company and my bank account was charged *** dollars

GetHuman738653's customer service issue with Birchbox from June 2018

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Help with my Birchbox issue
Before contacting them, items GetHuman738653 may need:
Name, Order number, Billing address, and Email address on the account
GetHuman738653's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman738653 will want to follow the link below to head to their help center. We will check on GetHuman738653 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman738653's own words:
The problem I ran into: I didn’t order anything from you company and my bank account was charged *** dollars
I trust that Birchbox will make this right and come up with a resolution that is fair.
Help with my Birchbox issue
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Birchbox

Customer service issue
Reported by GetHuman738653
Jun 1st, 2018 - 3 mons ago
I have an issue with Birchbox too
Not resolved
Seen by 2 customers so far
Similar issue to 89 others
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Timeline
GetHuman738653 started working on this issue
Jun 1st 3:21pm