This is the second time my first order has been marked as delivered and I haven't recei...

GetHuman-laramee's customer service issue with Birchbox from May 2018

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The issue in GetHuman-laramee's own words
This is the second time my first order has been marked as delivered and I haven't received it. The first time it wasn't here I reached out and it was offered to send another one, which was great. Except now that the second one was shipped and marked as "delivered", the same exact thing has happened. It is nowhere to be found. I would like to talk to someone to figure out why this is happening. Either someone is continuously stealing it, or it is not getting shipped correctly. Either way, perhaps we could try shipping one to another address, ** Hillside Drive, Shrewsbury MA ***** (the address of the recipient of what was supposed to be a Mother's Day gift). Please let me know what can be done.
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Customer service issue
Reported by GetHuman-laramee
May 17th, 2018 - 10 mons ago
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GetHuman-laramee started working on this issue
May 17th, 2018 12:28am
GetHuman-laramee indicated the issue is not fixed yet.
May 18th, 2018 1:37pm
GetHuman-laramee confirmed the issue is fixed. Hooray!
May 20th, 2018 11:35pm