This is the second time my first order has been marked as delivered and I haven't recei...

GetHuman-laramee's customer service issue with Birchbox from May 2018

4 views
 | 
64 similar
 | 
0 following
Help with my Birchbox issue
How did GetHuman-laramee do it?
Waiting to hear how GetHuman-laramee fixed the problem to share with other customers.
Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman-laramee's own words
This is the second time my first order has been marked as delivered and I haven't received it. The first time it wasn't here I reached out and it was offered to send another one, which was great. Except now that the second one was shipped and marked as "delivered", the same exact thing has happened. It is nowhere to be found. I would like to talk to someone to figure out why this is happening. Either someone is continuously stealing it, or it is not getting shipped correctly. Either way, perhaps we could try shipping one to another address, ** Hillside Drive, Shrewsbury MA ***** (the address of the recipient of what was supposed to be a Mother's Day gift). Please let me know what can be done.
GetHuman-laramee did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman-laramee fixed the problem
We are waiting for GetHuman-laramee to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Birchbox's attention and get better help faster. Tap below to get started.
Having Birchbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Birchbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-laramee fixes it.
This email address isn't valid

Birchbox

Customer service issue
Reported by GetHuman-laramee
May 17th, 2018 - 10 mons ago
I have an issue with Birchbox too
Fixed
Seen by 4 customers so far
Similar issue to 64 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Order number
Billing address
Email address on the account
Timeline
GetHuman-laramee started working on this issue
May 17th, 2018 12:28am
GetHuman-laramee indicated the issue is not fixed yet.
May 18th, 2018 1:37pm
GetHuman-laramee confirmed the issue is fixed. Hooray!
May 20th, 2018 11:35pm