I did not renew my subscription this year for a reason. My payment failed the first fou...

GetHuman-jessaga's customer service issue with Birchbox from May 2018

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GetHuman-jessaga's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jessaga will want to follow the link below to head to their help center. We will check on GetHuman-jessaga later to make sure it's all set or try to help escalate.
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The issue in GetHuman-jessaga's own words
I did not renew my subscription this year for a reason. My payment failed the first four months of this year because I did not want the subscription and I am very irritated that you somehow charged my card although the numbers have changed. I want my order cancelled immediately and refunded. You have caused an overdraft in my account and made this charge without my permission. The change*cancel subscription is not present in my account settings or I would have done it myself already. It is ridiculous that your company does not have a phone number to contact directly. Customer service should not be done at your own leisure. I need this taken care of now.
GetHuman-jessaga did not yet indicate what Birchbox should do to make this right.
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Birchbox

Customer service issue
Reported by GetHuman-jessaga
May 15th, 2018 - 10 mons ago
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Timeline
GetHuman-jessaga started working on this issue
May 15th, 2018 8:23pm