I placed an order two days ago with no updates as far as the order confirmation number...

GetHuman4486464's customer service issue with Billabong from March 2020

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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4486464's own words
I placed an order two days ago with no updates as far as the order confirmation number. I checked my order and it says “failed” for all items. I’ve emailed twice and have not yet received a response as to why this has happened before it even shipped, and I know it wasn’t due to my payment method, since my account shows a pending charge. I would appreciate an email back or consistent customer service hours for calling as I always get an automated message saying they are closed when they should be open* and how to resolve the issue, whether I should wait, or whether this is a cancellation on their part and the charge will drop.

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Billabong

Online order of clothing
Customer service issue
Reported by GetHuman4486464
Mar 18th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 27 others
0 customers following this

Timeline

GetHuman4486464 started working on this issue
Mar 18th 3:10pm

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