SEE BELOW MY PROBLEM:*I CAN BE REACHED BY PHONE AT ***-***-****. I CAN NOT FOLLOW THE I...

GetHuman-slayaou's customer service issue with Bill.com from August 2019

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The issue in GetHuman-slayaou's own words
SEE BELOW MY PROBLEM:*I CAN BE REACHED BY PHONE AT ***-***-****. I CAN NOT FOLLOW THE INSTRUCTIONS GIVEN BECAUSE IT SAYS THAT MY SERVICE HAS BEEN DISABLED. Request ******** Need to change email address*Avatar*Judy Layaou Friday at **:***I found since my last submission for help that an account exists for an email address that is no longer active, *****@***.com. How can I change my email address? Judy Layaou Landscaping *****@***.com is the new email account or *****@***.com**Avatar*Kel V. Friday at **:***Hi Judy,**Thank you for contacting Bill.com Support! We received your email change request, but didn't make the change since the email address cannot be changed for the free Basic Receivable accounts.**Not to worry! We have an easy workaround. Please follow these steps to make a new user with the new email address and then delete the old user:**Log into your account*Under the Gear icon, click Settings*In Users section, click New*Add a new user with the new email address*Log out and check your email*Click the link and set the new password*Under the Gear icon, click Settings*In Users section, delete the "former" user with the old email address.**Also, if you wish to change the email address that payment notifications are being sent to, you will need to contact your payer directly as this information is maintained in their vendor profile for you.*Thanks!*-Kel V. *Customer Success Advocate*Bill.com*Avatar*Judy Layaou Today at **:***How can I do the above steps when this is what I get when I try to sign in now under *****@***.com. "Your company's Bill.com service is disabled. Contact Customer Support to gain access to your Bill.com account."**Avatar*Judy Layaou Today at **:***When I click on the Customer Support hyperlink I do not see another resolution. Why can't I talk to a live person on the phone?

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Bill.com

Customer service issue
Reported by GetHuman-slayaou
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 344 others
0 customers following this

Timeline

GetHuman-slayaou started working on this issue
Aug 5th, 2019 6:21pm

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