Frustration from lack of communication

GetHuman991775's customer service issue with Bill.com from August 2018

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The issue in GetHuman991775's own words
To get confirmation on the actual "REAL" payroll landing in my account ... what is the problem with the deposit date getting pushed out further? Seriously...August **th!!! I had payment landed one time from an overdue invoice cut on a Thursday to my bank on the following Monday. Others times it landed on a Tuesday - but payment will not go into my bank according to my statement until Thursday now? I believe my employer will seriously look into another company to represent our payroll
Is that good communication is key. If you were going to push the deposit date out by two additional business days * the client (my employer) should have been notified by a simple customer service email ahead of time about any internal changes Bill.com was making
Overnite the invoiced check electronically or push up the deposit date internally before the end of the business day so the deposit lands in our bank accounts a day late now....NOT two days later
I don't know...my supervisor (President of the company) told me he has put in a support ticket so I'll wait on him for an update.
Other than to look for other companies that offer this service to inform about changes that effect employees waiting on the payroll ? No
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Bill.com

payroll invoice
Customer service issue
Reported by GetHuman991775
Aug 14th, 2018 - a yr ago
I have an issue with Bill.com too
Fixed
Seen by 5 customers so far
Similar issue to 68 others
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman991775 started working on this issue
Aug 14th, 2018 7:05pm
GetHuman991775 indicated the issue is not fixed yet.
Aug 14th, 2018 8:23pm
GetHuman991775 indicated the issue is not fixed yet.
Aug 14th, 2018 8:29pm
GetHuman991775 indicated the issue is not fixed yet.
Aug 15th, 2018 8:33pm