I am not happy with the new digital coupon system that you want your customers to use...

GetHuman-cindydzi's customer service issue with Big Y from October 2018

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The issue in GetHuman-cindydzi's own words
I am not happy with the new digital coupon system that you want your customers to use, it is just a hassle to go online prior to shopping for groceries, with today's busy lifestyle it is just easier not to have to do that. So many people do not have computers nor smart phones that they can use so they can not get a sale because of this. I work with clients and have so many customers of mine that have commented on this issue, my mother-in -law is ** and has been a customer for many years and will not shop at Big Y because of this. Big Y was the first to use store cards to get weekly sales if you did not have a card you did not get the weekly sale, when every other store just gave everyone the weekly sale, now this digital coupon, if you do not go to the hassle of going on-line you do not get the sale. Pain in the ***, all this store card **** is just a way to monitor customer spending, all the cards in our pockets is a hassle , just give the sale the old fashion way.

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Big Y

Customer service issue
Reported by GetHuman-cindydzi
Oct 2nd, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 201 others
0 customers following this

Timeline

GetHuman-cindydzi started working on this issue
Oct 2nd, 2018 3:44pm

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