I have *** Big Fish games which I purchased & are supposed to be "mine" forever. Recent...

GetHuman4857478's customer service issue with Big Fish Games from May 2020

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The issue in GetHuman4857478's own words
I have *** Big Fish games which I purchased & are supposed to be "mine" forever. Recently, I upgraded my Mac laptop to Catalina **.**.*. Now all of my games are telling me I need to buy them again or that they have * minute left to play. I have been to the Help pages, but don't understand what I need to do to delete the original Game Manager & upgrade it, so I can reinstall my games , so I can play again. I really need someone who can lead me through the process & answer questions & help with problems, along the way. I am temporarily disabled & playing my games would really be helpful to distract me during my recovery. I am about to be ** & not familiar with technical instructions given in "Help". I think my problem may be more complicated that what is addressed in the Help section. I would so appreciate making things work again! Thank you! Lynette Courtney

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Big Fish Games

Customer service issue
Reported by GetHuman4857478
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 432 others
0 customers following this

Timeline

GetHuman4857478 started working on this issue
May 22nd, 2020 3:13pm