My husband opened an account with Big Fish Games several years ago. He has had several...

GetHuman3078476's customer service issue with Big Fish Games from June 2019

Help with my Big Fish Games issue
The issue in GetHuman3078476's own words
My husband opened an account with Big Fish Games several years ago. He has had several strokes and is in hospice, no longer able to use the game service. He does not remember the email address he used nor password and I haven't been able to guess the right one. I have spent hours online trying to figure out what to do, I called and was told it can only be handled online. If info help is being sent to the email he used to set it up, I can't retrieve it. My email is: *****@***.com
GetHuman3078476 did not yet indicate what Big Fish Games should do to make this right.
I have an issue with Big Fish Games too
How GetHuman3078476 fixed the problem
I called them and explained situation, they were very helpful when heard my problem
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Big Fish Games

Customer service issue
Reported by GetHuman3078476
Jun 13th, 2019 - 4 mons ago
I have an issue with Big Fish Games too
Fixed
GetHuman3078476 shared how to fix
Seen by 11 customers so far
Similar issue to 1029 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account
Timeline
GetHuman3078476 started working on this issue
Jun 13th 2:09am
GetHuman3078476 indicated the issue is not fixed yet.
Jun 13th 3:09pm
GetHuman3078476 confirmed the issue is fixed. Hooray!
Jun 17th 9:37pm
GetHuman3078476 confirmed the issue is fixed. Hooray!
Jun 17th 9:52pm