I recently downloaded some Christmas Wonderland games (*, *, and *) on my iPads and, as...

GetHuman2886708's Account Not Updating issue with Big Fish Games from May 2019

Help with my Big Fish Games issue
The issue in GetHuman2886708's own words
I recently downloaded some Christmas Wonderland games (*, *, and *) on my iPads and, as far as I recall, I actually paid for full access, but the game gets stuck at a certain level, and when I try to use the Already Purchased function, the game shuts down. I haven’t been able to find proof of purchase in email receipts or through the iPad app.*I am a fan of your apps and I have a subscription for PC games.*Please help me determine if I have purchased these (through Apple?) or let me know if there is some issue with the games and have them fixed.
GetHuman2886708 did not yet indicate what Big Fish Games should do to make this right.
I have an issue with Big Fish Games too
How GetHuman2886708 fixed the problem
I contacted the developers who provided some suggestions for me to try. Thank you very much for following up on this issue.
Please help with my Big Fish Games issue
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Big Fish Games

Account Not Updating issue
Reported by GetHuman2886708
May 8th, 2019 - 2 mons ago
I have an issue with Big Fish Games too
Fixed
GetHuman2886708 shared how to fix
Seen by 6 customers so far
Similar issue to 887 others
0 customers following this
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Timeline
GetHuman2886708 started working on this issue
May 8th 3:24pm
GetHuman2886708 confirmed the issue is fixed. Hooray!
May 10th 12:01am
GetHuman2886708 confirmed the issue is fixed. Hooray!
May 10th 12:01am