Trying to cancel my account. Also do not know a username can you answer my questions...

GetHuman-gmorres's customer service issue with Big Fish Games from September 2018

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The issue in GetHuman-gmorres's own words
Cancel my account ... Trying to cancel my account. Also do not know a username can you answer my questions.
Everything I tried to do thatwhat was suggested failed to do all I want to do is cancel my account and have it removed from my credit card. Also do not know what is meant when asked a user name give me an example
Just cancel the account. I have been through to much frustration to try to do it again
I have been a customer since****
Please reply to my request. Thank you
I have an issue with Big Fish Games too
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Big Fish Games

Ipad
Customer service issue
Reported by GetHuman-gmorres
Sep 25th, 2018 - 2 mons ago
I have an issue with Big Fish Games too
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Seen by 4 customers so far
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Timeline
GetHuman-gmorres started working on this issue
Sep 25th 4:08pm