My * sons received ping pong paddles for Christmas, we no longer have a table and my ol...

GetHuman-sartesu's Returns issue with Big 5 Sporting Goods Corp from February 2020

Help me with my issue
First: share to improve GetHuman-sartesu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sartesu may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-sartesu's own words
My * sons received ping pong paddles for Christmas, we no longer have a table and my older sons are not interested in playing anymore. So I had my husband return the merchandise to big * in lakewood ca. We did not have a receipt but was allowed the return by associates and management which gave us a store credit of $***.**. We did not use it that day but when my husband and I returned with my two younger boys to make a purchase the store credit was not available and if I had any concerns to take it up with corporate. I would like u to release the $***.** store credit so we can use it. Other than that I feel as if you have stolen our gifts from us.

GetHuman-sartesu did not yet indicate what Big 5 Sporting Goods Corp should do to make this right.

How GetHuman-sartesu fixed the problem

We are waiting for GetHuman-sartesu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Big 5 Sporting Goods Corp's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Big 5 Sporting Goods Corp

Returns issue
Reported by GetHuman-sartesu
Feb 24th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 7 others
0 customers following this


GetHuman-sartesu started working on this issue
Feb 24th, 2020 8:36am
GetHuman-sartesu indicated the issue is not fixed yet.
Feb 25th, 2020 11:16am