Ordered item * weeks ago and it hasn’t shipped

GetHuman-debcline's customer service issue with Bidz.com from July 2018

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The issue in GetHuman-debcline's own words
I am again inquiring about order number *********. These items were purchased and paid for May **, ****. I have emailed numerous times and have called. I would like the item shipped. This has been nothing but a hassle. I have to email and call for updates. **I am in disbelief that a company would not ship a paid for item and scam its customers out of money. I am consulting with an attorney this upcoming week in regards to this matter. **I can be reached at ***-***-****. **Deb Cline*****Dear Deb,**Thank you for contacting us!**We regret to inform you that we have not received your ordered merchandise yet. We are working hard to ship your order as soon as possible. Unfortunately, we do not have the exact shipping date yet. As such we kindly request you to wait a bit longer so that we will be able to acquire the item from the vendor.**We apologize for the inconvenience caused to you in this regard. Should you have any other questions or concerns, please feel free to contact us. We will be glad to assist you. **Sincerely,* *Dale Scott*Customer Support Team *On Wed, ** Jun at *:** AM , Deb Cline ******@***.com* wrote:*I am once again inquiring about the status of the order below. As you can tell, the order was placed over a month ago and has yet to ship. I cannot imagine that the company is still waiting on receiving the order from the vender. I would think someone would have reached out to the vender after a month to inquire about the item.**I have cc'd all email accounts I could find from the website. I would like more of a response than that of "waiting on the vender." **Please contact me in regards to this purchase.**Order:***********Created:********** **:**:** PM*************Deb Cline****-***-*******Deb Cline ******@***.com**Thu, May **, *:** PM*** **to customerservice **Hello,**I am inquiring about order number *********, purchased May **, ****. Can you please tell me when this will ship? It has been past the *-* estimated days. **Thanks,**Deb Cline**Amanda M. via freshdesk.com *Fri, Jun *, *:** AM*** **to me *Dear Customer,**Thank you for contacting us!**I would like to kindly inform you that the estimated shipping out time for your ordered item is * business days. However, unfortunately at the moment we are experiencing a slight delay which occured due to our vendors attendance at jewelry shows which are currently happening. We are expecting to receive your ordered item within arround a week. Please let us know if you would be willing to wait? Thank you very much for your time and patience. * * * *Regards, **-Amanda M.*Customer Experience Specialist ***------------------------*Please take this survey to help us serve you better. It won't take more than * mins. *https:**www.surveymonkey.com*r*****M*J?c*Amanda M.&fd*ticketid*******&fd*group*Customer Service (General)**Deb Cline ******@***.com**Fri, Jun *, *:** AM*** **to customerservice *Amanda,**Thank you for your quick response. I am willing to wait for the order to be received and shipped. **Thanks,*Deb Cline***Deb Cline ******@***.com**Wed, Jun **, *:** PM*** **to customerservice *Hello,**I am inquiring about the above order, placed May **rd. The estimate ship time was *-* days and on June *st, I was informed it would still be another week. The item has yet to ship. The order was placed * weeks ago. Please inform me of the estimated shipping time. **I would hope to be upgraded to express shipping for free for all of the hassle and delay. **Deb Cline**Begin forwarded message:**From: Deb Cline ******@***.com**Date: June *, **** at *:**:** AM EDT*To: *****@***.com*Subject: Re: Order ************Julia wilkins via freshdesk.com *Thu, Jun **, *:** PM (** days ago)*** **to me *Dear Deb,**Thank you for contacting us!**We apologize for the inconvenience caused to you in this regard. Unfortunately, at the moment, we are experiencing a slight delay which occurred due to our vendors’ attendance at jewelry shows happened the previous week. We are expecting to receive your ordered item within ** business days. **Thank you very much for your patience and time.**Thanks,*Julia*Customer Care Team*On Wed, ** Jun at *:** PM , Deb Cline ******@***.com* wrote:*Hello,**I am inquiring about the above order, placed May **rd. The estimate ship time was *-* days and on June *st, I was informed it would still be another week. The item has yet to ship. The order was placed * weeks ago. Please inform me of the estimated shipping time. **I would hope to be upgraded to express shipping for free for all of the hassle and delay. **Deb Cline**Begin forwarded message:**From: Deb Cline ******@***.com**Date: June *, **** at *:**:** AM EDT*To: *****@***.com*Subject: Re: Order ***********Amanda,**Thank you for your quick response. I am willing to wait for the order to be received and shipped. **Thanks,*Deb Cline**On Fri, Jun *, **** at *:** AM Amanda M. ******@***.com* wrote:*Dear Customer,**Thank you for contacting us!**I would like to kindly inform you that the estimated shipping out time for your ordered item is * business days. However, unfortunately at the moment we are experiencing a slight delay which occured due to our vendors attendance at jewelry shows which are currently happening. We are expecting to receive your ordered item within arround a week. Please let us know if you would be willing to wait? Thank you very much for your time and patience. * * * *Regards, **-Amanda M.*Customer Experience Specialist ***------------------------*Please take this survey to help us serve you better. It won't take more than * mins. *https:**www.surveymonkey.com*r*****M*J?c*Amanda M.&fd*ticketid*******&fd*group*Customer Service (General)***------------------------*Please take this survey to help us serve you better. It won't take more than * mins. *https:**www.surveymonkey.com*r*****M*J?c*Julia wilkins&fd*ticketid*******&fd*group*Customer Service (General)**Deb Cline ******@***.com**Thu, Jun **, *:** PM (** days ago)*** **to customerservice *I was informed on June *st, that the order was expected to be received within a week. I feel it is ridiculous that I have had to reach out in regards to my order, instead of being informed that there is a delay in shipping. I would like a confirmed shipping date instead of an estimation.The order was placed over * weeks ago.***Dale scott via freshdesk.com *Fri, Jun **, *:** AM (** days ago)*** **to me *Dear Deb,**Thank you for contacting us!**We would like to inform you that we are still waiting to receive the items from the vendor. Please note that the delay was due to the vendor attendance at jewellery shows conducted in the previous weeks. Please be informed that we will be shipping the items as soon as we receive it from the vendor. **We apologize for the inconvenience caused to you in this regard. Should you have any other questions or concerns, please feel free to contact us. We will be glad to assist you. **Sincerely,* *Dale Scott*Customer Support Team *On Fri, ** Jun at *:** AM , Deb Cline ******@***.com* wrote:*To whom it may concern:**I tried to call your company three times yesterday. Each time I was on hold for *-** minutes waiting to speak to someone before an automated recording told me to leave a message, however, I could not leave a message because the mailbox was full. This is horrible customer service. I placed an order over * weeks ago and it has not shipped. I understand vendors have been tied up, but keeping your customer in the know of delayed shipping is a must. I would like to know how you are going to resolve this issue. Additionally, I would like to know when my item will ship. I do not want an estimated time, I want an exact.**Please see below for all of my previous correspondences. As you can see, they are less than par.**Should you have any questions, I can be reached at ***-***-****.**Thanks,**Deb Cline***---------- Forwarded message ---------*From: Deb Cline ******@***.com**Date: Thu, Jun **, **** at *:** PM*Subject: Re: Order **********To: ******@***.com****I was informed on June *st, that the order was expected to be received within a week. I feel it is ridiculous that I have had to reach out in regards to my order, instead of being informed that there is a delay in shipping. I would like a confirmed shipping date instead of an estimation.The order was placed over * weeks ago.**On Thu, Jun **, **** at *:** PM Julia wilkins ******@***.com* wrote:*Dear Deb,**Thank you for contacting us!**We apologize for the inconvenience caused to you in this regard. Unfortunately, at the moment, we are experiencing a slight delay which occurred due to our vendors’ attendance at jewelry shows happened the previous week. We are expecting to receive your ordered item within ** business days. **Thank you very much for your patience and time.**Thanks,*Julia*Customer Care Team*On Wed, ** Jun at *:** PM , Deb Cline ******@***.com* wrote:*Hello,**I am inquiring about the above order, placed May **rd. The estimate ship time was *-* days and on June *st, I was informed it would still be another week. The item has yet to ship. The order was placed * weeks ago. Please inform me of the estimated shipping time. **I would hope to be upgraded to express shipping for free for all of the hassle and delay. **Deb Cline**Begin forwarded message:**From: Deb Cline ******@***.com**Date: June *, **** at *:**:** AM EDT*To: *****@***.com*Subject: Re: Order ***********Amanda,**Thank you for your quick response. I am willing to wait for the order to be received and shipped. **Thanks,*Deb Cline**On Fri, Jun *, **** at *:** AM Amanda M. ******@***.com* wrote:*Dear Customer,**Thank you for contacting us!**I would like to kindly inform you that the estimated shipping out time for your ordered item is * business days. However, unfortunately at the moment we are experiencing a slight delay which occured due to our vendors attendance at jewelry shows which are currently happening. We are expecting to receive your ordered item within arround a week. Please let us know if you would be willing to wait? Thank you very much for your time and patience. * * * *Regards, **-Amanda M.*Customer Experience Specialist *****------------------------*Please take this survey to help us serve you better. It won't take more than * mins. *https:**www.surveymonkey.com*r*****M*J?c*Dale scott&fd*ticketid*******&fd*group*Customer Service (General)********:********Deb Cline
I want the items to be shipped
I have emailed over ** times and called and left numerous messages.
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Bidz.com

Customer service issue
Reported by GetHuman-debcline
Jul 10th, 2018 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 9 others
0 customers following this
Items needed
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Timeline

GetHuman-debcline started working on this issue
Jul 10th, 2018 10:41pm
GetHuman-debcline indicated the issue is not fixed yet.
Jul 10th, 2018 11:57pm
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Jul 11th, 2018 12:21am
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Jul 11th, 2018 6:22pm
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Jul 11th, 2018 11:58pm
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Jul 11th, 2018 11:59pm
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Jul 12th, 2018 12:01am
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Jul 13th, 2018 11:43pm

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