I recently made your recipe "Lemon Cream Cheese Bundt Cake with Lemon Glaze." I am a v...

GetHuman-setitus's Complaint issue with Betty Crocker from January 2020

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The issue in GetHuman-setitus's own words
I recently made your recipe "Lemon Cream Cheese Bundt Cake with Lemon Glaze." I am a very experienced baker and followed the directions exactly. The cake was terrible. It hardly raised at all. I was concerned the problem might have been with the cake mix. Perhaps it had set in the pantry too long. So I decided to use a brand new cake mix and try the recipe again. Again the cake barely raised and tasted terrible. I would like to request you look at this recipe and see if perhaps an ingredient has been left out. I noticed the recipe does not contain any oil* but, the cake mix box instructs to use oil. There is not oil called for in the recipe. I'm wondering if this might be the problem. I've been a fan of Betty Crocker for a long time and have never had a failure like this, so I'm hoping you will take a look. I got the recipe off the internet and printed it two different times, so I don't think the problem is an ingredient being left off during the printing.*(Hope you can solve this problem. It's not fun to waste two boxes of cake mix plus all the other ingredients twice.)

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Betty Crocker

Complaint issue
Reported by GetHuman-setitus
Jan 17th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 67 others
0 customers following this

Timeline

GetHuman-setitus started working on this issue
Jan 17th, 2020 10:15pm

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