GF Betty Crocker Golden Cake: we’ve been using this mix for *-* years and were happy wi...

GetHuman2229619's customer service issue with Betty Crocker from February 2019

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The issue in GetHuman2229619's own words
GF Betty Crocker Golden Cake: we’ve been using this mix for *-* years and were happy with it, commenting that it was better than the GF bakery cakes.,Have you changed your ingredients, procedure? The last two mixes were sooo dry, my daughter choked and kept coughing because of the dryness. We followed the recipe and procedures to the letter. The cake pan or oven didn’t change. The results were disastrous. No one enjoyed the cake, most didn’t finish it. The most recent was my husband’s birthday cake. We’ve looked to see if Duncan Hines makes a cake mix because we refuse to buy another of your cake mixes unless you can prove it was a glitch at your food plant.
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Betty Crocker

Customer service issue
Reported by GetHuman2229619
Feb 17th, 2019 - 8 mons ago
I have an issue with Betty Crocker too
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Seen by 6 customers so far
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GetHuman2229619 started working on this issue
Feb 17th 11:36pm