Want to get a refund back on my Discover card for$***.** from BetterHelp. I decided tha...

GetHuman-connshin's customer service issue with BetterHelp.com from May 2021

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The issue in GetHuman-connshin's own words
Want to get a refund back on my Discover card for$***.** from BetterHelp. I decided that I can’t afford counseling at this time, and I haven’t had any sessions with the counselor at all.*I never heard of a business that does not have a phone number.*They put the $***.** on my card before they even picked out a suitable counselor for me.*I e-mailed them to tell them to please refund me and to please call me and they just said that they got my message and would get back to me, and I gave them my phone number.*Frankly, I don’t like their policy, putting money on my card before I would counsel with anyone.

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BetterHelp.com

Customer service issue
Reported by GetHuman-connshin
May 11th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 114 others
0 customers following this

Timeline

GetHuman-connshin started working on this issue
May 11th 3:25pm
GetHuman-connshin indicated the issue is not fixed yet.
May 11th 9:24pm
GetHuman-connshin indicated the issue is not fixed yet.
May 11th 9:32pm