I was trying to get couples counseling I had use their service before and I already had...

GetHuman828760's customer service issue with BetterHelp.com from June 2018

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I was trying to get couples counseling I had use their service before and I already had an account I signed into my account and try to see if I could change it for couples counseling or use it for couples counseling and there was a page with all my information on it and I guess it was making sure that it was all correct I pressed okay that it was correct and it's submitted that I wanted Services right then and there therefore charging me for services when I was just trying to look for a couples counseling I didn't know if they offered it or not therefore if there's no couples counseling I didn't need the service and I wasn't trying to re sign up for the service which I cancelled within the same time frame but they have still charged me which I would like a refund of my money back because I am not using the service
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BetterHelp.com

Customer service issue
Reported by GetHuman828760
Jun 28th, 2018 - 10 mons ago
I have an issue with BetterHelp.com too
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Seen by 12 customers so far
Similar issue to 8 others
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GetHuman828760 started working on this issue
Jun 28th, 2018 11:42am
GetHuman828760 indicated the issue is not fixed yet.
Jun 28th, 2018 1:04pm