After my complain to BBB I did receive my money back.
GetHuman-arektaba's customer service issue with Better Business Bureau from November 2020
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The issue in GetHuman-arektaba's own words
I have a complain about Steel Bit Pro, who promote on the website nutraceutical to improve dental gums. *Address: ** Inverness Drive East, Suite ***, Englewood, Colorado, ***** (no telephone given)*Their product and a ** days free trial are described on steelbitepro.com*text.php.*I purchased * bottles for * months. Total* some $***. *Since the product didn't help me, I returned remaining two bottles (one full, second almost empty), as requested with a tracking number.*I have a receive that I paid for the * bottles, and a tracking number from USPS, showing that they did receive the return.*I was refunded money for one bottle only. This is not what is specified on their website.*I'm in a continues contact with "Sarah" that apparently works there, and I get nowhere.*(about a dozen of emails) *Now she asks me if I have a picture of bottles I sent back. It is ridiculous* it's a fraud that has to be reported.*Total I lost about $*** for two bottles including tax, that were suppose to be for a free trial, and $*.** shipment. *I did inform Steel Bit Pro that I intend to file a complain, and so I am doing it.
GetHuman-arektaba did not yet indicate what Better Business Bureau should do to make this right.
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How GetHuman-arektaba fixed the problem
Hard to tell. My problem could be caused by somebody who received my return shipment, and simply didn't know what to do with it.*The vender should train better it's personnel.*If you happened to have a similar problem the best to contact BBB.
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