This establishment needs a dose of professional development. There are stylists in thi...

GetHuman-mobleyk's customer service issue with Better Business Bureau from February 2019

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The issue in GetHuman-mobleyk's own words
This establishment needs a dose of professional development. There are stylists in this establishment that are very talented, but have no professional training. The owners of this establishment do not put in time in training their staff on customer service, business etiquette, and time management. The owners do not follow up with their customers and honor their commitments. There are always excuses given and their is no care for customer satisfaction. I had stylist Harriet Speed to my hair. When I left the shop it looked good on the outside, but one-week later, my sew-in started to come out. The braids were unraveling and the tracks were slipping off. I contacted the stylist and sent her the pictures of my hair, she asked me to take my hair down, and come back in. I took my hair down as she directed me to. I reached out to her to confirm our appointment day*time. I got no response. I reached out several times and still no answer or response. I finally got in touch with her and she told me she had a family death. She did not try to contact me and let me know that we needed to reschedule the appointment, which left me in a terrible situation. I had taken my hair down and had an event to attend. I explained that to her and let her know that I was sorry for her lost. After time had passed, I reached out again to set another appointment. We finally connected again to set another appointment. She let me know what day she was free. I reached out to her to confirm a time and date. She NEVER responded back to me. I reached out to her via telephone and social media. NO RESPONSE. I let her know that I work in corporate and that it is important to keep things to schedule. I asked for a scheduling system and was provided with NOTHING. I finally reached out to the company social media site, and was told that I would receive a refund for my services. I sent them the address as well as the total amount that was spent on my service. I NEVER received the refund. I reached out several times after I was told that my refund would be sent. NO RESPONSE. Thru social media, it showed the time stamp of when all messages were read. Therefore, they were receiving the messages and choosing not to respond. As I began to read reviews and complaints on the BBB website, all reviews shared the similar complaints. The owners have NEVER followed up with clients that have complained, and they have NEVER returned any refunds that were promised. I don't understand how a business can be run in this manner. Both the Arlington and Dallas location are unprofessional, dirty, and have no management team working to service customers. Both shops need a complete makeover of professional development and management training!!!

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Better Business Bureau

Customer service issue
Reported by GetHuman-mobleyk
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 159 others
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GetHuman-mobleyk started working on this issue
Feb 1st, 2019 5:37pm