I bought a **inch tv with a * yr warrenty plan in may ********** a few months ago.the t...

GetHuman1961345's customer service issue with Better Business Bureau from January 2019

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I bought a **inch tv with a * yr warrenty plan in may ********** a few months ago.the tv has a blue line across the picture which makes it hard to see.the blue line started about a few days ago.I contacted the manufacture about it,which is Element Electronics to see what they would do about getting it fixed or a new tv.they have been giving me trouble and giving me a run a round and don,t seem to want to do anything about it.the last thing they said was I had to take the tv to a recyling center and recyle it and after it is recycled,I have to send them a receipt showing them that it is recycled and then they will send me a check.I have never heard anything like that before.I don,t want to let it go untill they give me a new tv.please let me know what I should do and if this is right mary lou felton
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Better Business Bureau

Customer service issue
Reported by GetHuman1961345
Jan 14th, 2019 - a mon ago
I have an issue with Better Business Bureau too
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GetHuman1961345 started working on this issue
Jan 14th 2:49pm