Currently have a loan on my car with Santander Consumer USA. I have never missed a pay...

GetHuman1194231's customer service issue with Better Business Bureau from September 2018

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The issue in GetHuman1194231's own words
Currently have a loan on my car with Santander Consumer USA. I have never missed a payment and moved to another state. The DMV requires that I have current copy of my loan documents. I have resided here in Illinois now for four weeks and called a Santander * times to request a copy of these documents. The first time I called back they said they couldn’t fax it They had to mail it. The second time I called them they said they couldn’t do it. I called gain to ask for a supervisor and then they assured me I could mail it. Soon I could get ticketed for this issue. I still have no loan documents , no supervisor ever called me back after I called them again and I am unable to register my car.
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Better Business Bureau

Customer service issue
Reported by GetHuman1194231
Sep 24th, 2018 - 2 mons ago
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GetHuman1194231 started working on this issue
Sep 24th 11:36pm