Owners at BonChon in Rockville, MD do not allow their managers to compensate customers...

GetHuman-genekre's customer service issue with Better Business Bureau from August 2018

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The issue in GetHuman-genekre's own words
Owners at BonChon in Rockville, MD do not allow their managers to compensate customers if their orders are messed up. Example, we had to drive back to get * wings the staff skimped us on. The manager said the owners do not allow him to offer reimbursement or any form of compensation other than return item and wait to hand fix it.**I believe this to be unusual business practice.
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Better Business Bureau

Customer service issue
Reported by GetHuman-genekre
Aug 30th, 2018 - 3 mons ago
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Timeline
GetHuman-genekre started working on this issue
Aug 30th 6:48pm