to make things worse, i got the wrong lens delivered . I took it back to EXCHANGE IT AT...

GetHuman2958073's customer service issue with BestBuy.com from May 2019

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The issue in GetHuman2958073's own words
to make things worse, i got the wrong lens delivered . I took it back to EXCHANGE IT AT THE STORE RIGHT AWAY. They said they dont carry this lens and it was an online order and i need to send it back. i go home and there is no shipping label or instructions. i contact online support, THEY TELL ME I NEED TO TAKE IT BACK TO STORE BECAUSE IT'S NOT AN ONLINE ORDER . EMPLOYEE PLACE THE ORDER AT THE STORE EVEN THO I WANTED TO DO IT MYSELF BECAUSE I KNOW IF SOMETHING GOES WRONG AND IT ALWAYS DOES IT WILL BE A HEADACHE FOR ME. i go back to another store and they tell me i need to send it back, now im pissed and cant believe i shopped at this place again, and i have to deal with headache because of their unprofessional, clueless employess with zero knowledge about anything they sell. i go back online and and i voiced my issue and suggested i will contact corporate because ths is ridiculous. i wont even mention the best buy employe charges my best buy card for ****$ and i had *k limit i was hoping it the would be denied because i wanted to order my lens on my own. he said well it went through ! YES IT SURE DID, BUT I GOT A BILL NEXT WEEK WITH ***$MINIMUM PAYMENT AND MY CREDIT SCORE WAS EFFECTED BY THIS AND STILL. SO GOING BACK TO THE LENS ISSUE.... the person i spoke with send me a shipping label, and i told him i need to exchange this lens because this isn't the lens i ordered i wanted , similar one but f* not f*. he said to send the lens back and order one i need, or we can arrange exchange at the store. I said i rather not deal with THE STORE AGAIN. i send the lens back, and waited to get credit so i dont go over *k limit on my best buy card and can split the payment if needed and apply remaining balance on my debit card. *I CHECK ONLINE AND THEY CHARGED ME ALMOST ***$ RESTOCKING FEE, FOR WRONG LENS ORDERED BY EMPLOYEE , IT WAS NEVER OPENED OR USED, I CONTACTED THE STORE TO EXCHANGE THIS LENS THE SAME DAY IT WAS DELIVERED, ALL I GOT WAS RUN AROUND. AND FINALLLY AFTER ALL THIS HEADACHE I WANTED TO ORDER THE CORRECT LENS AND THEY ROBBED ME OUT OF ***$! I CONTACTED SOMOENE IMMIEDIETLY AND DEMANDED THIS GETS FIXED , SO I CAN ORDER MY LENS. THE NICE LADY GAVE ME SOME NUMBER AND SAID CALL THEM . ARE YOU KIDDING ME?????? I DONT HAVE TIME TO WASTE WIH THIS COMPANY ANYMORE . ITS TIME TO HAVE A PROFESIONAL LETTER SEND TO THE CORPORATE , ALL THE PROBLEMS AND ALL THE HEADACHE AND AT THE END THEY ROBBED ME AND CHARGED ***$ FOR THEIR MISTAKES AND MY INCONVINIENCE?????? SHAME ON YOU BEST BUY. I DEMAND TO HAVE MY MONEY CREDITED BACK TO MY ACCOUNT, AND I WILL PAY OFF REMAINING *K I OWE FOR MY CAMERA AND CLOSE MY ACCOUNT WITH THIS COMPANY. I HAVE MY CAMERA OVER A MONTH AND NO LENS ON IT BECAUSE THEY KEEP GIVING ME RUN ARROUND THEN WASTE MY TIME AND CHARGE ME ***$ FOR THEIR MISTAKES , I DEMAND FULL REFUND AND APPOLOGY FOR WASTING SO MUCH OF MY TIME AND I HAVE NO LENS FOR OVER A MONTH AND CANT ENJOY MY CAMERA BECAUSE OF THIS COMPANY AND IM CUTTING ALL CONNECTIONS AND NEVER SHOPPING HERE AGAIN, I WILL GLADLY SPEND ANOTHER *K I NEED IN EQUIPMENT SOMEWHERE ELSE. BUYERS BE AWARE BEFORE YOU DECIDE TO MAKE THE MISTAKE I DID TO DROP COUPLE THOUSANDS OF DOLLARS AND END UP WITH NO LENS, WASTED GAS AND HOURS OF MY TIME, DRIVING BACK AND FORTH FOR DAYS AND I WAS CHARGED ***$ WHAT A JOKE!!!!!!!!!!

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BestBuy.com

Customer service issue
Reported by GetHuman2958073
May 21st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 168 others
0 customers following this

Timeline

GetHuman2958073 started working on this issue
May 21st, 2019 6:18am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:18am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:24am
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May 21st, 2019 6:25am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:33am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:40am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:45am
GetHuman2958073 indicated the issue is not fixed yet.
May 21st, 2019 6:47am

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