I booked a weekend at Best western Plus in Plattsburgh NY and they double charged my ca...

GetHuman-heidigol's customer service issue with Best Western from February 2019

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The issue in GetHuman-heidigol's own words
I booked a weekend at Best western Plus in Plattsburgh NY and they double charged my card. When I talked to the front desk about it they were very rude and said that couldn't happen and so I offered to contact my bank for proof they said they would check the credit cards and call me in my room. They ended up finding it and said they did it but canceled it right away. There is a hold on my payment until I check out for $*** because of the double payment. So now that I can't access that extra $*** my daughter and I have to stay at the hotel and not go out to do the things we had planned.
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Best Western

Customer service issue
Reported by GetHuman-heidigol
Feb 16th, 2019 - 8 mons ago
I have an issue with Best Western too
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Seen by 9 customers so far
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GetHuman-heidigol started working on this issue
Feb 16th 4:31pm