We have an appointment for a Best Buy tech to come to our house this afternoon some tim...

GetHuman5065089's Dispute a Charge issue with Best Buy from July 2020

Help with my Best Buy issue
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Before contacting them, items GetHuman5065089 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5065089's own words
We have an appointment for a Best Buy tech to come to our house this afternoon some time between twelve and eight. I need to tell them that we have been here all day and will be here all afternoon waiting for them, and to come even if they don’t reach us on the phone to confirm. The phone has rung twice but whoever it was had hung up by the time we reached it. I have tried to call them six times now, but no one ever answers the phone at Best Buy, not at any of the options, new purchase, question about an existing device, Geek Squad, dial one, dial two, nothing, a Geek Squad member had given me a number for quick access, but no one answered that either. I googled it and found ***-***-****, customer service, Google said average wait time was two minutes, but when I called an automated recording said it would be two hours. What do I do to talk to any human at Best Buy?

GetHuman5065089 did not yet indicate what Best Buy should do to make this right.

How GetHuman5065089 fixed the problem

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How Do I Return an Item from Best Buy?How Do I Exchange an Item from Best Buy?Does Best Buy Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Best Buy?How Do I Track My Best Buy Return?
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Best Buy

Dispute a Charge issue
Reported by GetHuman5065089
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5446 others
0 customers following this

Timeline

GetHuman5065089 started working on this issue
Jul 14th 7:10pm

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