My delivery was scheduled for yesterday, but the truck never showed up. I received a ca...

GetHuman-kbmenke's customer service issue with Best Buy from June 2020

Help with my Best Buy issue
The issue in GetHuman-kbmenke's own words
My delivery was scheduled for yesterday, but the truck never showed up. I received a call from Best Buy about * PM last night telling me that my delivery is rescheduled for Friday, June **. This morning I received an email from Best Buy asking me to chose a new delivery date (Friday wasn't an option!) I am getting very frustrated with Best Buy. I order this dryer from Best Buy because of the early delivery date. I am very disappointed in the service.

GetHuman-kbmenke did not yet indicate what Best Buy should do to make this right.

How GetHuman-kbmenke fixed the problem
I never got through by phone to Best Buy, but my *rd email of this morning finally came through with an installation date of tomorrow (the first * indicated that installation would be Saturday at the earliest despite a Best Buy phone call last night indicating Friday). I wonder if Best Buy makes it difficult to contact them on purpose. Being on hold for an hour or more is not good customer service! Also being number ** on Chat isn't either.
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Best Buy

Customer service issue
Reported by GetHuman-kbmenke
Jun 18th, 2020 - 8 months ago
Fixed
GetHuman-kbmenke shared how to fix
Seen by 3 customers so far
Similar issue to 5440 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-kbmenke started working on this issue
Jun 18th, 2020 1:03pm
GetHuman-kbmenke confirmed the issue is fixed. Hooray!
Jun 18th, 2020 5:23pm

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