I purchased a service plan ($***.**) when I purchased a laptop computer about a year ag...

GetHuman-patdmsk's Dispute a Charge issue with Best Buy from May 2020

Help with my Best Buy issue
First: share to improve GetHuman-patdmsk's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-patdmsk may need:
Order number, Billing address, Email address on the order, and Phone number on the order
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-patdmsk's own words
I would like best buy to credit my visa account that the $***.** was charged to. ... I purchased a service plan ($***.**) when I purchased a laptop computer about a year ago. Your sales person said that this plan would cover the update of any other computer's we owned. Four or five months after this purchase I called to set up an appointment to bring in one of my other computer to be cleaned up and was advised of the cost and because of my service plan all would get is a **% discount. I would have never purchased your plan if told this. I advised to cancel my plan at this time. I checked my charges on my VISA credit card this AM and found a charge of $***.** dtd. *******. Don't understand why I'm being charged for another year. As a result, I am requesting a refund of the $***.**. Think you should send new employees to training so the understand what they are selling. Not pleased with this experience. Mitch Dominski
I would like best buy to credit my visa account that the $***.** was charged to.
I purchased several items in the past several years.
No
How GetHuman-patdmsk fixed the problem

We are waiting for GetHuman-patdmsk to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Dispute a Charge issue
Reported by GetHuman-patdmsk
May 27th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 5240 others
0 customers following this

Timeline

GetHuman-patdmsk started working on this issue
May 27th, 2020 3:23pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies