I have been trying to contact someone about my best buy account for the past five days...

GetHuman4842149's customer service issue with Best Buy from May 2020

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The issue in GetHuman4842149's own words
I have been trying to contact someone about my best buy account for the past five days. This is NOT about my best buy credit card. I have some one take over my rewards and account. It started ********* I received an email saying my item had shipped. I had never ordered an item so I went to my account to see what was ordered. This item was going to a entire different name and address. I live in Virginia and this person lived in MN. They have now change the email address so now it tell me i have no account. Trying to get someone to understand has been the worst experience I have ever had with any company. Your organization is very good at taken my purchase but seems to have no concerns over my privacy. I really would like to get this fixed and to find out how this could happen. *It is very weird that the person that ordered from my account and used my reward points is very close to your home office. John Zeller **** Marshview CT Victoria MN.

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Best Buy

Customer service issue
Reported by GetHuman4842149
May 19th, 2020 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 5112 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman4842149 started working on this issue
May 19th, 2020 3:38pm
GetHuman4842149 confirmed the issue is fixed. Hooray!
May 19th, 2020 11:12pm