I have had Tech Support for my PC from Geek Squad. When my renewal email came due...

GetHuman-homescap's Geek Squad Support issue with Best Buy from April 2020

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The issue in GetHuman-homescap's own words
Pay my yearly fee at member pricing. ... I have had Tech Support for my PC from Geek Squad. When my renewal email came due @ $**.** I renewed with a credit card last * digits *****. I have not received any notifications as to this received payment. Now my computer is showing Webroot cancelled and I am receiving spam by the hundreds and other emails that put my computer at risk.
I am on automatic pay and my visa card has a new number so it was rejected.
Please send an email to let me pay member pricing on the Tech Support Plan I have always had.
I have used Geek Squad protection for ** years at least.
tried to do this yesterday and another company offered me a $*.** trial of their protection but it was not Best Buy.
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Best Buy

Total Tech Support
Geek Squad Support issue
Reported by GetHuman-homescap
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 4363 others
0 customers following this

Timeline

GetHuman-homescap started working on this issue
Apr 21st, 2020 6:09pm
GetHuman-homescap indicated the issue is not fixed yet.
Apr 21st, 2020 10:27pm
GetHuman-homescap indicated the issue is not fixed yet.
Apr 21st, 2020 10:30pm
GetHuman-homescap confirmed the issue is fixed. Hooray!
Apr 23rd, 2020 8:19pm
GetHuman-homescap indicated the issue is not fixed yet.
Apr 23rd, 2020 8:19pm
GetHuman-homescap confirmed the issue is fixed. Hooray!
Apr 23rd, 2020 8:30pm
GetHuman-homescap indicated the issue is not fixed yet.
Apr 23rd, 2020 8:35pm