Heres a good one:**Best Buy (and hundreds of businesses) contract w* "Telecheck" to det...

GetHuman4239098's customer service issue with Best Buy from January 2020

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The issue in GetHuman4239098's own words
Heres a good one:**Best Buy (and hundreds of businesses) contract w* "Telecheck" to determine whether a customer's check should be accepted or declined.**Telecheck policy is to decline everyone's first check. In other words, if I open an account w* Wells Fargo then Best Buy will decline at least my first check because Telecheck requires that their database show an established history of writing reliable checks, among other factors, before they'll approve a check. So if I write a check to Best Buy (or any store using telecheck) from an account that has never gone through Telecheck's system, then Telecheck will decline the check bc its system doesnt have a history of that account.**So you need a sufficient history of writing checks in order to write a check, but you cannot write even the first check because you won't yet have sufficient history.***My solution: Down with Telecheck! However much $ companies think they're saving by hiring telecheck to help avoid bad checks, is heavily outweighed by the lost purchases of normal*reasonable people who wont put up with their checks being declined so baselessly. Personally I had over $*k on the counter, and could've just paid from a different account, but instead my family walked out in disgust. Just FYI

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Best Buy

Customer service issue
Reported by GetHuman4239098
Jan 12th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4704 others
0 customers following this


GetHuman4239098 started working on this issue
Jan 12th, 2020 6:08am