Best Buy Customer Service Issues

Hello, I have an order number BBYO1-[redacted]. On December 4th, I purchased a set of phones and paid $15.94 for expedited shipping on December 6th. However, I received notifications of delays to December 7th and then December 8th. Today, on December 11th, I finally received my order. I believe I should receive a refund of the $15.94 I paid for expedited shipping. Thank you, Jim M.

I am seeking assistance with a refund issue involving a recent Best Buy order. On December 2, [redacted], I placed an online order number [redacted]09 for 2 Echo Dot with clock and 2 $5 Amazon smart plugs, totaling $80.26. Due to availability issues, I made several changes to the order, ultimately cancelling it and placing a new one at the Fairfield, OH store. After returning a plug to the Dayton Mall Store on December 6, [redacted], I received partial refunds totaling $58.95 but am still owed $24.31. Despite speaking to Best Buy customer service and the store manager, the issue remains unresolved. I appreciate any assistance in ensuring I receive the remaining refund amount. Thank you.

We recently checked the availability of a Samsung Dryer on 12/11/19. However, when we visited the store on 12/12, the price had increased by $[redacted]. We accept that prices can fluctuate, but we were assured by the sales associate who sold us the washer that the price would remain the same. After several calls to what I believed was corporate customer service, I eventually spoke to someone named Lu? (it was challenging to understand due to poor language skills). Unfortunately, I was informed that they could not honor the price from 12/11/19. Disappointing experience with Best Buy's customer service. It seems like they are not interested in retaining loyal customers like us.

On Thursday, December 12th, FX aired the movie "Bad Moms" at 6 p.m. The R-rated movie contained a significant amount of explicit content, including the use of various graphic words throughout the dialogue among female characters, discussing sexual topics like uncircumcised anatomy. The viewer expresses disbelief that such content can be shown at 6 p.m. on a basic cable TV channel, as watching the movie in a theater requires adult supervision. The viewer criticizes FX for airing such movies without considering the audience's age or parental concerns. The viewer also highlights the role of sponsors, mentioning Best Buy as a prominent advertiser during the movie. The viewer concludes by stating they will no longer support Best Buy due to their decision to advertise during such programming.

I believe my refund was unjustly denied. I was initially informed by Best Buy that I would receive a refund of $[redacted].70 for a prorated amount of a protection plan I fully paid for in August [redacted], covering three months. Despite not being informed otherwise, after following up twice, I was abruptly denied on the third call. The operations manager I spoke to was unhelpful and lacked empathy. The lack of transparency regarding my entitlement to a refund after exchanging my faulty phone purchased in August, fully paid along with the protection plan, is unacceptable. It feels like fraud and theft by Best Buy due to poor communication with customers at both the store and customer support level.

I purchased an LG DVD player for $34.99, and upon arriving home, I discovered that the DVD had already been used. Despite this being an open box item, I contacted customer service through chat to request a partial credit. Unfortunately, the agent, Paige Johnson, ended the chat abruptly after I asked to speak with a supervisor. I am extremely disappointed in the customer service experience and am now unsure if I will make future purchases from your store.

I have attempted to contact Best Buy five times today to inquire about a lost Apple Watch I sent back for a return. Unfortunately, I have faced challenges with being redirected to incorrect departments, experiencing disconnections, and encountering connectivity issues with my carrier. Despite receiving an alert that the watch would be delivered yesterday, UPS has informed me that they never picked up the package, and it remains at the Best Buy return center in Kentucky. At this point, I am unsure of the watch's whereabouts and am simply seeking information on its current location and estimated delivery time.

I purchased a tablet on Black Friday as a gift for my son from Santa. UPS initially marked it as delivered on Monday, December 9th, but shortly after updated the status to show it being a state away. Since then, there have been no additional updates, and the current status is "In transit, delayed with no estimated time of delivery." UPS informed me that I cannot file a claim with them and advised me to contact Best Buy. It is crucial that I receive the tablet in time for Christmas.

I spoke with a BB customer service representative named Simone who promised to organize a tech support service visit from a different contractor, not the Geek Squad, to help with setting up my Caavo Universal Remote/Entertainment Hub, as Geek Squad wasn't equipped for the task. However, the service request ended up back with the Geek Squad. They just contacted me to explain they are unable to provide the service. I'm confused about what went wrong in this process.

I purchased a Samsung open box smartwatch at Best Buy in New Orleans on December 8 as a gift for my boyfriend on December 13. Unfortunately, the watch is not turning on or charging. I work on a cruise ship and cannot return it to the store immediately. I will be back in New Orleans on December 22, and I would like to exchange it for a brand new one to ensure there are no defects this time. I hope it's still possible to make the exchange, as I don't want to lose money on a defective item. Thank you for your understanding.

On November 17, I placed an order for a TV online. Initially, it was available for pickup at the Murray, UT store the following day. However, on November 18, I was informed it was no longer accessible at the Murray location and was out of stock elsewhere. Consequently, I had to cancel and reorder it for home delivery on November 27. Subsequently, a delivery error led to rescheduling for December 7, which ended with no delivery notification. After contacting Best Buy on December 8, a new delivery was set for December 14. The TV arrived today, but the screen was shattered. Despite reporting the issue, I was advised to call back tomorrow for a return and replacement, warning of potential stock delays. The whole experience has left me exasperated with the poor customer service and delivery procedures, making me hesitant to purchase from Best Buy in the future.

I did not receive the product. The tracking information indicated it was delivered on Wednesday, but I did not receive it. The purchase was over $[redacted] and intended to be my Christmas present. I would be devastated if it is lost. The order number is # BBY01-[redacted]87. Is it possible to resend the item? I prefer to pick it up from the store as I will be leaving NY soon. Thank you for your assistance. I am eager to receive my Christmas present!

I have been patiently waiting for my items to arrive, but it seems that there may have been a mistake. According to my phone, the packages were marked as delivered on December 6th, but I never actually received them. I am not looking for a refund, but rather for the packages to be redelivered since they did not make it to my house despite the status saying they were delivered.

I received a 43" Samsung TV from Best Buy on Nov. 29th. Despite no mishandling, the TV displayed colorful vertical lines and a strange pattern when turned on. I tested the cables with my old TV, which worked fine, confirming the issue was with the new TV. Customer service initially offered to send a UPS return label, but I prefer not to deal with returns for a defective item. They mentioned no replacement TVs were available, although the website suggested otherwise. I believe it's only fair for Best Buy to pick up the faulty TV and deliver a new one at no extra cost or inconvenience to me. I am frustrated with the customer service experience and the wait times, so I have decided to not pursue this further.

My experience at the Blue Diamond store in Las Vegas was disappointing when I tried to return 2 PS4 controllers with broken analog sticks covered by protection plans. In the past, returning them was effortless. The cashier would exchange the controller and plan, price match the new controller with the original purchase, and provide a new plan until the old one expired. Today, the cashier charged me $19.99 for a new plan despite my previous plan costing $8.99 and initially refused to price match the controller due to its color. After a brief argument, he finally adjusted the price. This was unusual and frustrating, as my history over the past 3 years will show. I even confirmed with Geek Squad that there had been no policy changes. I believe I deserve a $42 refund as a result. The inconsistency and unnecessary disagreement over the product color made this shopping trip unpleasant, especially when my previous exchanges had been smooth.

I recently purchased a Nintendo Switch with replacement protection for my special needs son. In the past, whenever we had an issue, we always opted for an immediate replacement at Best Buy. This time, when we took the device in for a battery problem, they insisted on sending it off for repair instead of giving us a replacement, despite my explanation of our special circumstances and willingness to pay the fee again. This new procedure is frustrating, especially considering our long history of purchasing various items from Best Buy without any issues. Given the importance of this device to my son and the upcoming Christmas holiday, I hope someone can assist us in resolving this situation promptly. Thank you for your attention.

I recently purchased a Nintendo Switch and opted for the replacement protection due to my special needs son. Every time we have had to bring it in for service at Best Buy, we have always chosen to get an immediate replacement due to my son's needs. However, this time it seems to be a battery problem, and we were informed it has to be sent off for repair, which is different from our previous experiences. I tried to explain our situation, including the fact that it wouldn't be back before Christmas, but was told it didn't matter. This approach doesn't seem right considering our loyalty to Best Buy for various purchases over the years. I believe there should be more flexibility when it comes to using the replacement warranty we paid for. I am hoping for some understanding and assistance in this matter. Thank you for your attention to this issue.

I purchased a Nintendo Switch during the Black Friday promotional offer from your store. Unfortunately, I encountered an issue when trying to add the free Mario Rabbids game to my order as the nearest store offering it was over [redacted] miles away. After contacting customer service, I followed their advice to proceed with the order without the game and that I could request it at a later time. When I reached out today, a supervisor named Alexander informed me that they couldn't ship the game anymore since it was removed from the original order. Despite acknowledging the bundle deal, he stated it was no longer possible to include the game. I'm puzzled by this situation as per the customer service advice given and the initial promotion, the game was supposed to be part of the package. The case number is [redacted]79.

Hello, Good afternoon, A few days ago, we purchased an iPhone 7 with a certification of excellent conditions at the Best Buy store located near Dolphin Mall. When we arrived in Argentina, the device was quickly draining its battery, so we had to seek technical support, and THEY CONFIRMED THAT THE DEVICE IS UNREPAIRABLE. The model is SKU [redacted], BARCODE [redacted]20. I also have the purchase receipt in the name of Maria Florencia Tur. Awaiting your response.

I returned three computers for resale but requested an extension for the pickup. Unfortunately, I couldn't find assistance despite multiple calls. The refund was processed to my credit card. These computers are essential for my three businesses, so I'm eager to have them reinstated. I expected a courtesy call before putting the items back in stock. As a regular customer with previous positive experiences at Best Buy, this recent situation has left me greatly disappointed.