Best Buy Customer Service Issues

I made a mobile order with a company named BestBuy Limited in the United States. They requested half the payment upfront, which I sent. After providing a tracking number, the package ended up in Qatar. Despite paying additional charges, the goods never arrived. I have now paid $[redacted] extra besides the initial cost, but they are asking for an additional $[redacted] for police clearance. Any suggestions on how to resolve this issue would be appreciated. Thank you.

Hello, my name is Nathan Rositzky. I placed an order for a PS4 last Thursday or Friday, but I made the purchase as a guest since I wasn't signed in. Unfortunately, I am unable to track the order. I had it shipped to 3 Country Manor Lane, which is my friend's address. I did not provide a phone number in the guest account, but in case there was one linked, it would be [redacted]. The payment was charged to my Discover credit card ending in [redacted]. I just want to confirm that the order is en route and hasn't been overlooked.

Purchased a 65-inch QLED TV at Best Buy in Oregon on Black Friday. When unboxing at home in Seattle, found only the TV, missing stand, remote, and instructions. Contacted the Federal Way store, they agreed to an exchange. Returned the TV the next day, was asked to pay sales tax, explained it wasn't my fault. Despite apologizing, the manager insisted I pay the tax. Decided to get a refund instead and will no longer shop at Best Buy. Bought a better TV at a better price from Video Only in Federal Way. Feeling relieved but now considering returning the Xbox One X and finding it elsewhere.

I bought a laptop on November 29, [redacted], at Best Buy located at [redacted] Gulf Center Dr, Fort Myers, FL [redacted]. The salesman sold me a laptop and extra protection I didn't request. When I tried to return the item immediately, they refunded me for the wrong amount. My purchase was $[redacted].95, but they only refunded me $[redacted].26. I am requesting the correct balance to be refunded. I am puzzled by the error made by the woman at customer service.

I'm seeking assistance with an order issue. I had initially updated the delivery address for 6 items, but only one was successfully changed. Five items were sent to an old address, which I confirmed as vacant today. Despite contacting customer service last Friday and them allegedly speaking with UPS to update the address, the package was still delivered to the outdated location yesterday. The order # in question is BBY01-[redacted]23 for Marisol O. Thank you.

Hello, I recently utilized your in-home consulting services and am dissatisfied with the outcome. I sought assistance to replace a cooktop, as I was unsure about the sizing. Following an assessment by a consultant, I was led to believe that a GE JP3036TLWW would be a suitable fit for my space. Relying on this information, I made the purchase and arranged for installation. However, upon installation, it became evident that the cooktop is too small, resulting in a half-inch gap at the top that now needs to be addressed. Moreover, I was surprised by an additional $99.99 charge for the electric hookup during installation, which was not previously discussed. I would appreciate any assistance or guidance on how to address these issues. Best regards, L. Hart

I am having trouble completing an online purchase using my Best Buy credit card. Every time I try, I receive an error message stating that the card I entered is invalid or doesn't match the correct format. I have contacted both Best Buy and Desjardins customer service, and they have assured me that there are no issues with the card on their end. They are unable to identify why the purchase is being declined. I have a $50 credit on the card from a previous overpayment. Please investigate this matter and provide me with a prompt resolution. My name is Andrea Chester, and my card number is 4[redacted] 0[redacted], expiring on 02/25. The security PIN on the back is [redacted].

On December 2nd around 12:15 PM, I purchased 4 Best Buy gift cards that unfortunately got stolen. The money was taken by 3:00 PM due to a scam involving individuals posing as the Social Security Administration. I have the card numbers available. Yesterday, I obtained information about store #[redacted] (Davie, Florida) with the assistance of the Brooklyn, NY store team. They mentioned that merchandise was bought at the Florida store and then immediately taken by the customer.

I need assistance with my H/P Laptop and Canon MG [redacted] printer, which is 5 years old. After replacing both ink cartridges, the printer is showing a "Printer Door Ajar" message on the laptop, even though the door is closed. Furthermore, the laptop removed the printer details from the Device Menu. I am unable to use the printer or add it back. Do you think the printer is no longer functioning? What should I do? Should I buy the same printer (considering I just bought new ink cartridges) or opt for a different brand/model? Your help is greatly appreciated.

I recently purchased an Apple CarPlay stereo system for my car and opted for a year of installation/maintenance as per a staff member's recommendation. However, I have been extremely dissatisfied with the installation. One of the steering wheel controls essential for my use is not functioning, forcing me to navigate through the system manually, which defeats the purpose of Apple CarPlay. Furthermore, the technician did not remove the initial Bluetooth system, causing my phone to default to the car's Bluetooth system instead of Apple CarPlay. This inconvenience means I have to manually switch to CarPlay each time, which defeats the convenience I expected. The service provided was subpar, and I feel like I could have done a better job installing it myself, despite having no prior knowledge of car stereos.

I recently purchased an Apple CarPlay stereo for my car along with a year of installation and maintenance as suggested by the staff. Despite the installation two weeks ago, I am extremely dissatisfied. One of my crucial steering wheel controls does not function, forcing me to navigate through the system manually. Furthermore, the technician did not remove the original Bluetooth system, causing my phone to default to it instead of CarPlay, requiring me to switch manually. This defeats the purpose of having Apple CarPlay. The service was subpar, leaving me regretful as I feel that I could have done a better job myself, despite lacking knowledge in car stereos.

Around a year ago, I had the Geek Squad in Gainesville, GA install a Blind Spot Indicator system for me. Unfortunately, the job was done unprofessionally, resulting in a short circuit in my car's control module. The technician improperly stripped taillight wires, only using a "T" splice and covering it with electrical tape. This setup is not durable for long-term use. The proper way would have been to provide a separate power line, place the wiring in a different location, and use heat shrink tubing after splicing. To make matters worse, the wires were then run pinched on the door seal frame, which could eventually cause a short circuit due to vibrations. I have evidence with photos and confirmation from the Chevy dealership that had to fix the mistakes made during the installation.

I purchased a MacBook Pro on 11/15/19 for $[redacted].00 with the understanding that I could price match anytime until the end of the year, even if the product was opened. Upon discovering that Costco was selling the same product for $[redacted].00 until 11/24/19, I visited the Best Buy store to request a price match. Unfortunately, I was informed that price matching was not available from 11/24/19-12/02/19, an information I was not told by the initial sales representative. Following a call to Best Buy on 12/03/19, I was advised that I had 15 days from purchase to price match, and if the sale was no longer valid, I couldn't be matched. Despite reaching out to customer service, I was informed that Costco prices are not eligible for price matching, despite Best Buy's policy mentioning local retail competitors like Costco. I feel frustrated by the lack of consistent information provided during this situation and am seeking a resolution to this issue.

I returned a Hisense H9F TV due to damage. Unfortunately, I forgot the power cord during the return. The store staff mentioned I could pay a $15 fee for the missing cord, which would be refunded upon its return when I pick up the replacement TV. I later returned the cord to Best Buy, but encountered computer issues. After a frustrating 30-minute call with a customer service agent, I am turning to this email to resolve the matter. The power cord has now been successfully returned to the local Best Buy store.

I recently bought a Pixel 4 XL from Best Buy. The model/sku numbers on my receipts do not match the phone I received. I requested an unlocked phone but got an AT&T version instead. The store representative mentioned that the G020J model is the unlocked version they sell, but it lacks full functionality on Verizon. Both Verizon and Google representatives confirmed this. I would appreciate help in correcting this issue and getting the right phone replaced.

I purchased a product on Black Friday, only to discover that it was already opened when I got home. Thankfully, the person I bought it for didn't mind. They asked if I could exchange it for a different color - they wanted white instead of the space grey Apple HomePod I got. When I called Best Buy to check if I could make the exchange, I was left on hold for a whole hour. Frustrated, I went in person to return the item, but the staff at the counter tried to charge me the price difference because the Black Friday sale was over. This has been the worst experience I've ever had with Best Buy. I doubt I will shop there again.

I have been calling since 7 p.m., and three times after holding for about 30 minutes, I was hung up on. The last two times I called back, I was put through the switchboard, but no one answered. I also had problems with the online chat while trying to cancel an order with the reference number BBY[redacted][redacted]. The website says I have 15 days to return the item, but I want to cancel it two days before delivery. The policy states that I must accept delivery and then return it, but this seems illogical. I am within my 15-day return window, and in fact, it is two days before the scheduled delivery. I am not willing to accept the delivery under these circumstances.

I have encountered a problem with the electric stove installation. Although the appointment is scheduled for tomorrow from 7am to 1pm, I received a message confirming that the installation has been done. We have been facing numerous complications with the Best Buy delivery service for the past three weeks. The deliveries have been delayed, installations have not been completed, and the old appliance was not removed as promised. Kindly contact me urgently at [redacted]. I am looking forward to tomorrow's appointment from 7am to 1pm. Thank you, Ashok

There needs to be a change after 15 years of loyal patronage at Best Buy. I am disappointed in the warranty protection plan I purchased. For $[redacted] plus a $59 service fee, I expected coverage for accidental damage. However, when my phone fell from the sofa and the screen shattered, I realized the plan may not be worth it. After two hours on the phone with Best Buy, I learned I needed an appointment to replace the phone and an additional $70 fee. To my surprise, I also lost the initial $59 coverage and had to buy a new plan. The salesperson mentioned the terms of agreement were on the screen I signed during the purchase, but I was not given a copy or a clear explanation. It's frustrating how companies operate. Customers should be cautious and read carefully before signing anything. The lack of transparency is disappointing. - Michelle M.

I placed an order on November 28th with BestBuy under order number (BBY01-[redacted]27). The payment was successful, and I received an email titled "We've received your order #BBY01-[redacted]27." However, today I received another email stating "Unable to Process Your Best Buy Order." I am confused by this as my card was charged, and I got a confirmation email. I have a tight schedule as I need the laptop before traveling abroad on the 9th of December. I require a prompt resolution to this issue. Thank you.