Best Buy Customer Service Issues

I bought a laptop from Best Buy in January. Despite being used, it was fairly new. Initially, I noticed it had poor battery life, but I thought it was just the model. Over time, it worsened to the point where, less than a year old, it has to be constantly plugged in during use. Now, it has other issues - the fan is extremely noisy, disrupting my lectures, and the laptop overheats significantly. Moreover, it struggles to exit sleep mode, often requiring a restart. I am now questioning if the manufacturer warranty will cover repairs or a replacement. The laptop is a Dell Inspiron 13 [redacted] 2-in-1, bought in January [redacted], and solely used for school work - just a few browser tabs and Microsoft Office programs at a time.

Subject: Regarding Unauthorized Charges on Recent Purchase Valerie Hall, I reached out to William Rosales about the issue but have not received a response. The total on my invoice of $[redacted].95 differed from the charged amount of $[redacted].00 for "Total Tech Support" and $19.99 for "Webroot," neither of which I authorized. I noticed these charges only after comparing my credit card receipt with the email order confirmation post-purchase. Despite declining the extended warranty, charges for Webroot and Total Tech Support were included without my knowledge or consent. This situation is concerning, and I kindly request a $[redacted].99 credit to reverse these charges. The inclusion of these undisclosed fees is disappointing, and I am surprised that Best Buy, a reputable company, would engage in such deceptive practices. I trust that you will rectify this issue promptly. Thank you for your help. Best regards, J.T.

Hello, I'm Alandrea Griffith, and I'm reaching out for support for my CAPSTONE project. To create yearbooks for 75 kids at Meadow Parks Elementary School, I need at least $[redacted] to cover printing costs with Arkansas Graphics. I believe giving these students their own yearbook will make them proud of their school and create lasting memories. Any contributions are welcome and appreciated. You can contact me at [redacted] or [redacted]. Thank you in advance for your help.

I have encountered significant obstacles in receiving a robot vacuum from Best Buy. The item was returned due to a failed delivery attempt by UPS, resulting in me waiting for a gift card refund by mail as I discarded the used gift cards. Consequently, I will not be receiving the vacuum as originally scheduled, and the price has risen by $75 upon reordering. Despite being a loyal customer who spends a substantial amount at Best Buy annually, I am dissatisfied with the service received. I believe Best Buy should expedite the delivery at their expense and honor the original price I purchased the vacuum at. The mishaps leading to the return were beyond my control, and the lack of assistance from customer service is disappointing. This ordeal has been time-consuming and frustrating, with multiple interactions yielding no resolution. I expect Best Buy to rectify this situation promptly to restore my faith in their customer care. Failure to address this issue adequately may result in taking my business elsewhere. Thank you, N.T. [redacted]

This summer, I purchased nearly $[redacted] worth of merchandise from Best Buy's Geek Squad, including an LG 65-inch TV and a Sonos soundbar, subwoofer, and surround speakers. However, I did not purchase headphones at the time. When I returned to the Cortland NY store to buy headphones, I discovered I could have received 10% off each purchase if I used a Best Buy credit card, though I was not offered one during the initial purchase. To rectify this, the store suggested canceling the order on paper, allowing me to apply for the card and transfer the purchase onto it, resulting in about $[redacted] in available store credit. Unfortunately, my application was rejected due to an error in the entered number, and subsequent attempts have been unsuccessful. I would appreciate assistance in resolving this issue and obtaining a Best Buy credit card to receive the 10% off for my significant summer purchase.

I purchased an Xbox headset for my son after work today, as his broke and was under warranty. The experience at the store was frustrating. The staff had trouble finding my information for the warranty, and despite my requests, they were not proactive in assisting me. The manager seemed unaware of the store's policy to exchange items under warranty. When I requested a new headset, the employee named Allen hesitated and eventually canceled the retrieval process. His response to my frustration was unprofessional. I left the store and bought a headset elsewhere. This situation was unnecessary for a simple exchange under warranty. I hope the store can improve its customer service approach in the future.

I purchased Apple AirPods for my mother’s birthday on November 22nd. Despite choosing expedited shipping on November 20th to ensure delivery by her birthday, the tracking informed me of an error and delay on the day of her birthday. Although frustrating, I shared this news with my mother, disappointing her. The tracking then indicated delivery on Saturday the 23rd. However, to my dismay, no package was found upon returning home. It claimed delivery to a nonexistent porch, compounding the prior day's delay. This situation is unacceptable, especially since I cannot afford to buy another pair due to saving diligently for this gift.

Hello, I am Colonel Azaher, an Army Officer stationed at the Naval Postgraduate School in Monterey, CA. Yesterday (25 Nov [redacted]), I purchased several items from Best Buy at Northridge Mall in Salinas totaling $[redacted] (excluding Sales Tax). The products I bought include two Samsung Galaxy smartwatches, a PS4 Pro, two Jabra earbuds, controllers, games, and more. I noticed that I was not given a military discount, unlike some of my colleagues who received one at a different Best Buy location. I have my receipt available. I would like to inquire if I am eligible for a military discount on my purchase, possibly in the form of a gift coupon that I could use for future Best Buy transactions. My Best Buy membership ID is [redacted], and all the items I purchased are unopened. I kindly ask for your favorable consideration regarding this matter, or at the very least, clarification for my understanding. I anticipate your response. Thank you, Col Azaher.

Dear Best Buy Customer Service, I placed an order for a stove, refrigerator, and dishwasher three weeks ago with order number [redacted][redacted]. Originally, the delivery was set for 11/24/19, which later got rescheduled to 11/25/19 through a text message and email. Today, I double-checked the delivery date and was assured it would be today. However, this afternoon, I received a call informing me that the delivery won't be possible until 11/29 and installation until 11/30. Despite being told it was feasible, the lady on the phone explained it's not possible to have both delivery and setup on the same day. I find this situation unacceptable. Even after visiting the Longmont, CO store, I was unable to receive assistance or get an explanation for the delay. I expected better service and would like to expedite the delivery. I have been eagerly anticipating these products. Kindly have a manager contact me at [redacted], and I also request a partial refund for the inconvenience. Thank you, Ashley A.

Yesterday, my husband and I visited a Best Buy store to buy a new phone since my old one was locked. The employee who helped us, a young man with a beard, seemed inexperienced. He initially mentioned a plan for a new phone at $45/month with no limits. However, after going through the paperwork, he then informed us it would actually be $65/month with auto payment required. He didn't mention this important detail upfront, which was frustrating. Additionally, when we asked about insurance, he appeared confused and unprepared. His lack of knowledge and transparency was disappointing and reflects poorly on the store's customer service. My name is Crystal M. and my husband is Louie M., and this occurred at the Best Buy in Mobile, Alabama.

I waited in line at the web order pickup for 35 minutes while others were served at the customer service line. Despite my disappointment, I was informed that my order would go back on the shelf if I chose not to wait any longer. My reservation at the Nanaimo store is ready for pickup until closing time today. I am Terry Porter, and I need to bring a piece of ID along with this confirmation email to collect my reserved Amazon Echo Dot and TP-Link Kasa Smart Wi-Fi Plug Lite.

Extremely disappointed with the service provided by Best Buy. I recently purchased a double wall oven along with installation services. I specifically discussed the Thanksgiving deadline with a phone agent, but upon the arrival of the installers, they informed us that they couldn't proceed due to cabinet adjustments needed that were not previously mentioned. This lack of communication and foresight on your end is unacceptable. Installation involves more than simply plugging in an appliance. This oversight has disrupted our Thanksgiving plans for 30 guests and has left us without a functioning oven. Consequently, I have decided to cancel my order with Best Buy and will take my business elsewhere in the future, where reliable service is guaranteed. This experience has greatly disappointed me, and I will be sure to share it with others. Sincerely, Christine.

I am Henry Buchanan, and recently my wife Dao purchased a refrigerator from your store. The delivery was set for Monday between 7 AM and 1 PM, but we were informed it would arrive between 11 AM and 1 PM. Unfortunately, the delivery truck arrived late at 1:45 PM, causing inconvenience. Consequently, we refused the delivery. After contacting the store to express our frustration, we were assured a refund would be processed on Tuesday due to the need to scan the fridge off the truck. However, as of Wednesday afternoon, the refund has not been issued. I kindly request the refund to be made to the following account: BEST BUY [redacted]3 AUSTIN TX, with the reference ID: [redacted]A58JTRRFET, for the transaction amount of $[redacted].95. Thank you. Henry Buchanan

Order # [redacted][redacted] pertains to a stacking kit for a washer/dryer. The initial delivery did not include the kit, leading to a frustrating conversation with the store representative. Subsequently, the wrong kit was delivered, causing a delay of 5 days for a replacement. The writer expresses disappointment in the service provided and suggests appropriate compensation would be to keep the washer/dryer while receiving a refund. They question the level of customer service and advise future shoppers to only consider buying if prices are exceptionally low and items are thoroughly checked before leaving the store. Despite the grievances, they acknowledge Dylan Rosenstein, the store sales associate, for being knowledgeable and pleasant. The writer humorously suggests a potential partnership with Spirit Airlines due to perceived similarities in corporate strategies.

I have been a loyal customer of Best Buy for several years, shopping at various locations. On Tuesday afternoon, 11/26, I visited the Noho store to pick up my online order. While at the checkout, I noticed a young woman who seemed upset by something her manager had said to her. She made derogatory remarks about her manager, referring to her as a "white bitch," which made for an uncomfortable atmosphere since the store was busy. As I approached, she mentioned she was not in the pick-up department but the cash or check-out area, even though I had just seen her assist another pick-up customer. I felt discriminated against possibly due to my race and sexuality. Another cashier noticed and quickly offered to help me, apologizing for the wait. I requested the customer service number to avoid speaking to the same manager. The cashier didn't have it but offered to call a manager for me. Unfortunately, I didn't get the rude employee's name since she wasn't in uniform. I am deeply disappointed in Best Buy and worried that this experience might affect my future holiday shopping at the Noho location. - Mark J.

During my recent trip to Vegas, I bought an extra battery for my Parrot Anafi drone at your store. However, upon returning to Australia, I encountered issues with the battery. I have reached out to Parrot, and they have agreed to exchange it under warranty. Unfortunately, I am unable to locate the proof of purchase receipt. The transaction was made on October 5, [redacted], using my wife's card, Sanja Petakovic. We also bought a handheld game console and 2 drinks on the same receipt. The store's location was [redacted] Arroyo Crossing Pkwy, Las Vegas, NV [redacted], United States. Kindly assist me in obtaining a copy of the receipt for the battery exchange with Parrot.

I recently received a notification from my PayPal account about a purchase labeled as “retail” from Best Buy for $69.20 on November 25, [redacted]. I have not made any purchases from Best Buy, either online or in-store, since last Christmas in [redacted]. Despite my concerns, PayPal reviewed the transaction and deemed it valid since it was debited directly from my bank account, as most of my transactions with them are. However, I am certain I did not make any purchases at Best Buy in November. The transaction details only mention “retail” without specifying the item purchased. I fear my PayPal and banking details might have been compromised. This is the first time I've encountered this issue with PayPal, and I would appreciate further investigation into this matter. Thank you.

This morning, I visited the Best Buy store in the South Loop area of Chicago, Illinois to collect an item I bought online. Despite the store being busy, I patiently waited for my purchase. After buying a bag for the item, I was stopped while leaving and asked for the receipt. Confused, I had only the bag's receipt as I had headed straight to the pick-up area. I felt singled out as an older African-American woman and objected to the treatment I received. I hope the store considers adjusting their policy and provides more sensitivity training to security staff to avoid similar incidents in the future. Being falsely suspected of theft was embarrassing and demoralizing, prompting me to consider shopping elsewhere where I feel more welcome and not immediately judged. Discrimination should not be the norm, as not every minority individual has ill intentions.

On 11/25/[redacted], I visited the Benton Harbor, MI Best Buy to buy a Note 10 for Verizon. During the purchase, I inquired about a screen protector, and the associate advised me against getting one, stating that the Note 10 screen is resistant to cracks and scratches. I opted not to get the protector. Upon receiving my new phone, I noticed minor scratches on the screen, even though I've been careful with it. These scratches appeared after putting the phone in my pocket. I feel disappointed since this is an expensive device. Can I return the phone, pay the restocking fee, and exchange it for a new one?

I visited the Merivale store in Ottawa today to purchase an LG 65-inch OLED C9 TV on sale. I had previously discussed various TV models with a Best Buy salesperson. Today, when we specified our choice to the Best Buy employee, he consulted with a Sony representative on-site. The Sony rep then approached me, showing images of burnout on LG TVs and promoting Sony products. It turns out that despite being informed that there were no more LG models available in Canada, the Manager later mentioned they could order the LG model for us. I rely on Best Buy for unbiased assistance and a fair comparison of different products. I was disappointed by the Sony rep's attempt to dissuade me from LG products and promote Sony instead. It could lead to LG and Samsung feeling displeased that Best Buy seems to be favoring Sony over their brands.