On ******** I received an e-mail from Best Buy notifying me that my order had been rece...
GetHuman3839125's Dispute a Charge issue with Best Buy from October 2019
Help with my Best Buy issue
First: share to improve GetHuman3839125's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3839125 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3839125's own words
On ******** I received an e-mail from Best Buy notifying me that my order had been received. I have NEVER ordered anything from Best Buy and I DO NOT have an account. I called the customer service number ***-***-**** at *:** PM Pacific Time on ******** to ask about it. The agent that spoke to me did not offer to investigate and said I should not worry about it. The call was from my phone ***-***-**** and lasted * minutes * sec. The order number was BBY**-************ and the address on the order was Margaret Davis***** Treehouse Pkwy*Build * floor **Norcross, GA *****. On Oct ** my bank account was charged $***.** for * Switch Lites. I never ordered them and I never received them. I had to block my card and I have to wait * weeks to get a replacement. This is a great inconvenience to me, which could have been avoided if customer service had been more helpful. I would like my money back.**Sincerely,**Margaret Davis
GetHuman3839125 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman3839125 fixed the problem
We are waiting for GetHuman3839125 to fix the problem and share the solution with the rest of us customers.
Please help with my Best Buy issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.